My past experiences when communicating with Scottish Power Networks have been somewhat negative and I will not be contacting these clowns ever again unless it is absolutely imperative. Here's why.
In December 2018, I carried-out an EICR in a customer's home in advance of a consumer unit changeover that was scheduled to be completed once Scottish Power Networks had attended the property and fitted an isolator so to enable safe isolation of the incoming supply. To create additional space for the new board, I removed a shower consumer unit that had been fitted adjacent to the existing board. I asked the customer to advise SPN that the isolator should not be installed next to the existing consumer unit. She swears blind that she did as I had asked.
But when I returned to the property three weeks later, I was irate to discover that the isolator had been fitted right next to the existing board.
I could not proceed with the board changeover as there is no other place that the new board can be installed other than where the existing board and SPN's isolator are presently sited. I had no other choice but to abandon the job. As I had allocated the whole morning to do this job, I ended-up out of pocket. The best way to get in my bad books is to waste my time and money.
So I phoned SPN to complain, but after 15 minutes of being transferred from one person to another, none of whom had a clue about what should be done, I gave-up and hung-up. I advised the customer to make a complaint herself and duly washed my hands of the affair. Not my problem. Six months have since elapsed and SPN still haven't returned to relocate the isolator. SPN are worse than useless. Their customer 'service' is absolutely atrocious.
I contacted SPN again back in April regarding a separate job. I decided to e-mail them so that there would be a written record of who said what and when. I'm glad that I did as SPN are more clueless than I had first imagined them to be:
Me: I am in the process of providing a quotation for the installation of three 7.2 kW electric vehicle charging points at xxxxxxxxxxxxxxx, Glasgow. The meter reference for this installation is xxxxxxxxxx. I would be grateful if you would please confirm whether the present TN-S earthing system for this installation is likely to be upgraded to TN-C-S in the future. Would you also please confirm the ratings of the three service cut-outs as there is no external indication as to the size of the fuses within.
Scottish Power Networks: Thank you for your enquiry, I have tried to call you to discuss but it went to voicemail so I left a message. It was just to advise we do not hold the details to your below enquiry. The type of earthing system does not affect the installation of the electric vehicle charging points and with regards to the fuse sizes an electrician can confirm this information.
I give up.