Hi
I wondered if I could ask for advice on how to succeed in getting some basic technical information from the manufacturer of consumer electrical equipment. Does anyone have any pointers, or thoughts please?
The item is a coffee machine which I recently had to test but I couldn't find any earthed metallic points on the body to carry out an earth continuity test. So I took a picture of the label, attached it and emailed the manufacturer as follows:
Hi
I tried PAT testing this coffee maker earlier today but could not find any earthed metallic conductive part on the body upon which to measure earth
continuity. I tried all visible metallic parts and accessible screws. Please could you advise where on the body can be accessed using a probe for an earth continuity test?
Thank you
I received an initial response asking for proof of purchase and further photographs, which I could not provide, to which I responded:
Thank you for your reply.
I can provide you with a photo of the close-up of the label which I took at the premises on Friday.
However I can't take the photos you would like me to provide right now because I did not buy the product and I am no longer in the same location
as the product.
I'm asking the question as it was my job to do portable appliance testing on items of equipment at that premises and I couldn't locate an earthed
point anywhere on the model to adequately carry out the test for earth continuity.
As I hope to revisit the premises in the future to carry out the electrical safety test for earth continuity, I thought I'd ask you where there is an
accessible earthed point on the model.
Please could you let me know where the testing point is on the model (Coffee maker ******)?
Many thanks
Here is the reply:
This is commercially sensitive and we would not share that level of technical specifications with customers. It does meet all food safety standards as per British and European Regulations.
I sincerely apologise for the inconvenience caused and I'm sorry I could not offer a more favourable reply.
If I can be of further assistance, please reply to this email directly.
How can I respond in such a way to get the information I want?
Many thanks, any advice is appreciated.
I wondered if I could ask for advice on how to succeed in getting some basic technical information from the manufacturer of consumer electrical equipment. Does anyone have any pointers, or thoughts please?
The item is a coffee machine which I recently had to test but I couldn't find any earthed metallic points on the body to carry out an earth continuity test. So I took a picture of the label, attached it and emailed the manufacturer as follows:
Hi
I tried PAT testing this coffee maker earlier today but could not find any earthed metallic conductive part on the body upon which to measure earth
continuity. I tried all visible metallic parts and accessible screws. Please could you advise where on the body can be accessed using a probe for an earth continuity test?
Thank you
I received an initial response asking for proof of purchase and further photographs, which I could not provide, to which I responded:
Thank you for your reply.
I can provide you with a photo of the close-up of the label which I took at the premises on Friday.
However I can't take the photos you would like me to provide right now because I did not buy the product and I am no longer in the same location
as the product.
I'm asking the question as it was my job to do portable appliance testing on items of equipment at that premises and I couldn't locate an earthed
point anywhere on the model to adequately carry out the test for earth continuity.
As I hope to revisit the premises in the future to carry out the electrical safety test for earth continuity, I thought I'd ask you where there is an
accessible earthed point on the model.
Please could you let me know where the testing point is on the model (Coffee maker ******)?
Many thanks
Here is the reply:
This is commercially sensitive and we would not share that level of technical specifications with customers. It does meet all food safety standards as per British and European Regulations.
I sincerely apologise for the inconvenience caused and I'm sorry I could not offer a more favourable reply.
If I can be of further assistance, please reply to this email directly.
How can I respond in such a way to get the information I want?
Many thanks, any advice is appreciated.