Hi all I need some advice and thoughts on what caused this plug on a toastie maker to have given me electrical shock when I pulled it out of the socket it shattered/broke in to peices giving me a shock, on inspection I notice that the internal side of the plug was melted. I have since returned the appliance back to its manafacturer, and they have accepted responcerbility that the item is faulty. They have concluded that The plug material is shattered rather than burnt from an impact which can be seen on the face of the plug and that here is no trace of odour or electrical path to the centre of the plug housing that holds two plug halves together.
I have disagreed with them as it can be clearly seen from the pictures I have attached that plug is melted.
I have disagreed with them as it can be clearly seen from the pictures I have attached that plug is melted.