DNO’s laid-back attitude

Goody · May 5, 2012

Hi,

Rang the DNO on their emergency line and said that the main earth is non existent in a property as the Ze at the board was 32.8 ohms on that TNS system. The woman at the other end said, “fine, we will come and convert it into a PME but it will take 8 to 10 weeks as it’s not classified as an emergency situation.”

Their attitude probably was, “it ain’t bothered anyone so far why rush now?” Great!

plugsandsparks · May 5, 2012

A real emergency is when the meter stops turning -

Guest55 · May 5, 2012

its good to be laid back , better than getting stressed.
they were never gonna fly straight round in the bat-mobile were they lol.

Strima · May 5, 2012

Never fear, the DNO is here...

[ElectriciansForums.net] DNO’s laid-back attitude

Guest55 · May 5, 2012

Lolz ^^^

Geordie Spark · May 5, 2012

Goody said:
Hi,

Rang the DNO on their emergency line and said that the main earth is non existent in a property as the Ze at the board was 32.8 ohms on that TNS system. The woman at the other end said, “fine, we will come and convert it into a PME but it will take 8 to 10 weeks as it’s not classified as an emergency situation.”

Their attitude probably was, “it ain’t bothered anyone so far why rush now?” Great!

Next time tell them that you can smell burning coming from it.

RISElectrical · May 5, 2012

Are the circuits protected by an RCD? Is so its probably not classed as an emergency situation to them. Usually a mention of something burning or a cable in a dangerous state gets them out.
In the north west, if your a commercial customer I know that usually a call to them results in an engineer within 3 hours max

bwm730 · May 6, 2012

Called the DNO out a couple of weeks ago as was rewiring a flat which was fed from a shop below. Upon inspection found out that the sub supply from the shop was in single 16mm's and no earth. The 16mm's were joined in 2 places with 30amp Choc Blocks taped up. The supply fuse in the shop below was crack and taped up. The DNO turned up within 3 days ( the flat was empty so no rush ) and laid a new 25mm concentric supply, bypassed the fuse in the shop and left me with some spare seals to seal the new 100amp fuse in the flat once i had completed the rewire and CU change, top job, couldn't have been more helpful.

GLENNSPARK · May 6, 2012

Goody said:
Hi,

Rang the DNO on their emergency line and said that the main earth is non existent in a property as the Ze at the board was 32.8 ohms on that TNS system. The woman at the other end said, “fine, we will come and convert it into a PME but it will take 8 to 10 weeks as it’s not classified as an emergency situation.”

Their attitude probably was, “it ain’t bothered anyone so far why rush now?” Great!

dont put up with this crap from em goody...if this install is using the distributers facility as a means of earthing.....then they have a duty to maintain it......some of these call centre staff dont know what their on about....

dingledong · May 7, 2012

yes goody just bang your head even harder on that brick wall

oldtimer · May 7, 2012

If there is an RCD the 2-3 months if not and you push it you are told to fit an RCD although they dont like it when you say can you email me permission to remove the seal on the main fuse so I can fit an RCD thats where the catch 22 comes in they tell you to fit the RCD but wont let you break the seal

jay sean · May 7, 2012

Back in the day you had to provide the electric board with a cert to say the installation was satisfactory, a (EIC), now the DNO could not care less unless it is a life or death situation how times have changed