Which power company is that? YNEDL or what ever they call themselves these days just will not send anyone out to pme the cut out, almost as if it cost too much?.
And hows this for paralasys by analasys. About 10 years ago I got a call from a couple in the Alwoodley area of Leeds to say that YEDL had disconnected them due to no equipotential bond on the usual, on older properties. It wouldn't have done them any good at that time as there were no main earth, or spike.
They were told from the network engineer that their electrical installation was dangerous and he was duty bound to disconnect it. And that they should contact an electrician to install the equipotential bonds, and they would be straight back to reconnect them. Hence they became new customers as I carried out the bonds to gas and water, 100ma rcd and an earth spike.
It took them 2 weeks to get reconnected, and the same engineer that came out didn't even bother to pme the system. They had to tolerate another six months of B.S. and nuisance trips. He even had the cheek to say that my method of checking the resistance value of the spike wasn't good enough. And that I should have carried out an earth loop test to obtain a ZE value? I wasn't there at the time but I wish I had of been.