You may have wired it wrong, can you post wiring pictures/diagram?
When installing wiring may have been damaged when screwing face plates back down etc
I used to get free time off work for a company I used to work for to go and donate. No inconvenience there!
Struggle to go now, need to make more effort.
I have found the Dimplex customer support to be helpful. Have the model number to hand and they will tell you what you need and what part number. Then go to a wholesaler and get the part ordered.
If it’s an EICR write LIM in the box’s and in the limitations write something about it being a sealed unit and cannot be verified.
Would not guess things on an EICR just to complete a section.
This information should not been too important (client should have details on install cert), if you...
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