10/10 For BT

[KAS1]

I've 2 telephone lines coming into my property, had a fault on line 2 and within 2hrs BT fixed the problem all working again. Top makes for service etc Decent engineer as well. very good at his job a real professional, explained what caused the problem only a young chap with very good people skills, well done BT.

 

[Badged01]

Careful as you go, you'll be complimenting plumbers, kitchen fitters, gas engineers and DIYers next!

 

[KAS1]

Noooooooo I wouldn't o as far as that lol

 

[MDJ]

A 95 year old woman across the road from me had her line break in the winds, her whole life surrounds the telephone, without it she is helpless. I reported the fault on the Wednesday afternoon after discovering it when I went across to check she was alright, she was upset that no-one had called her that day, bless her, Thursday morning at 9-30 they were outside in the street repairing it, fair play to them.

 

[dingledong]

my mates mum house bound had to wait a week for them to come out to get her line working
and its the engineer you meet you should say thanks to
bt is still sheeeeite

 

[danzor]

I had BT out today at home, reported a problem to Sky last night, they were at the house around 9am and wrapped up in 10 minutes

 

[UNG]

my mates mum house bound had to wait a week for them to come out to get her line working
and its the engineer you meet you should say thanks to

The problem may actually be your local council and how it allows street works
A council close to where I live insists on BT having a street works permit to put a ladder against a pole or open a UG joint box for every job they do so 3 to 5 days to get a phone fixed is the norm

bt is still sheeeeite

Are you referring to BT or Openreach

With regard to BT themselves the management thinking and structure is all messed up with ex supermarket managers and women with no knowledge of building or repairing a communications network running the engineers on the ground.

Most of the older phone engineers are fed up and disillusioned with the way that BT has gone and most are waiting to retire or get a good redundancy offer

 

[KAS1]

Yeah my mistake, the chap that came to me was from Openreach he did have a moan about how the jobs etc are allocated by the office, Bt is now the customer and we are now referred as "The End User" ol