Any thoughts please.... flickering supply

[sythai]

Evening all...


Customer has flickering lights and seems to get worst when airsource heat pump is fired up.

Have checked all connnections are tight, tails etc, all ok ?

Could it be the incoming supply maybe, it's at the end of the line and overhead or am I missing something ?

Sy

 

[chris gray]

let me reiterate what i previously said: it could be worth having a word with a few of their nieghbours and ask wether theyre having any issues? youd be suprised what ppl get use to and ignore.

 

[sythai]

Will do Chris thank u, bit more evidence to support this case if DNO aren't going to be to helpful.... will let you know how I get on

 

[sythai]

Flickering ended up full on disco lights in the end..... and then supply died!

Got DNO out and was neutral fault somewhere down the line.

I can stop worrying now, thanks for all you help,

Sy

 

[nickblake]

yes had the same yesterday dam neutrals didnt find it till we tried to boil the kettle , DNO still havent traced the fault its a biggy

 

[telectrix]

on my problem, they put in a new supply cost £15000 yes 15K, and the customer dug the trench from the pole himself!

 

[chris gray]

had any of the neighbours had any issues prior?

 

[sythai]

Chris.... yes eventually found out yesterday that couple of people down the lane also had probs. Wish I'd known this on Thursday evening before my 1.5 hour round trip through rush hour traffic, stress !! I just couldnt leave it, regular customer with young baby, right out in the sticks etc..... and I didnt get paid/charge for it, thats customer service for you

 

[hopkins85]

At the end of the day I would of still billed them.
I had a similar problem. What I did was made up a temp socket wired straight into supply. Put megger on volts setting in one socket and plugged kettle into other socket. Volts dropped big time.

DNO supply fault in the road.