Anybody having problems with click scolmore gear?

[The wholesaler]

Evening All,
We have been having a few issues this week with faulty gear from click scolmore, blue lugs snapping off the bezels on inceptor micro downlights, mode double sockets only working on one side etc. When I spoke to quality control today I am the only wholesaler in the uk with these complaints from my customers, anybody else having issues could you please let me know? I like to supply good quality items and have never had any issues until this week? Any feedback would be much appreciated

 

[mattg4321]

I've been using Click Mode double sockets on nearly every job for over 10 years and have probably only had 3 or 4 failures in that time. Nothing recently.

I don't use inceptor micro so can't help you there!

 

[The wholesaler]

I could do with as much feedback as possible, whenever you ask suppliers you always get the same response "nobody else is complaining" so without any proof to show the rep who looks after our account of other complaints around the country i won't be able to help the lads who buy from me with any answers, we always swop faulty's without question but I like answers for my own peace of mind what I'm selling is reliable.

 

[The wholesaler]

Thanks for your reply, usually scolmore stuff is bomb proof, but the returns and complaints this week have been a mare!

 

[Phil Thompson]

I had a click spur faulty about 6 months ago, think that's it,
Never used the downlights, I pretty much use Click socket and switch range for 99% of jobs , have even fitted a heap of their definity range too. I found issues there, nearly every intermediate switch module I opened from a box of 10, the switch faces had all popped off the rockers and wouldn't go back on either. The rest was fine, so must have been a bad batch and was only INT modules.

 

[Midwest]

I use Click stuff occasionally, never had any problems.

I did have a bizarre occurrence with some BG FCU's, where one failed to isolate the live terminal when switched off, two replacements did the same.

I sent these items back to the manufacturer, bearing in mind they came from the same packet box form my wholesalers and there could be others installed elsewhere. I was told there was no manufacturing fault, it was the led under cabinet light I was connecting them to, and advised to use another isolating switch!

So might be faulty batch of products you have?

 

[hightower]

@The wholesaler if you're my wholesaler I'll be coming to visit you in a week or so. Bought some double sockets for a rewire and had a couple only work one side.

 

[The Ghost]

It does worry me that the supplier (Scolmore) are dealing with you in this way. It does not make them look good, assessing the situation by other wholesalers rather than deal with the problem you have. You may have got a bad batch for instance. Shows I may not be able to rely on them if things go wrong. I mean what if I said to a customer whose sockets don't work, well no other customer in the last hundred houses I did has complained so I wont listen to your complaint, that would make me famous and loved, NOT. Anyway Click would be my last choice on a rewire.

 

[hightower]

Got to agree with @Vortigern - so what if nobody else is having problems, if they only had one bad batch, and you were the only one to get that batch that doesn't make your concerns any less valid.

 

[The wholesaler]

I am indeed your wholesaler Hightower! When I get complaints I like to investigate rather than sweep it under the Mat.
I HATE it when suppliers say no we have had no complaints it's just you, or are your customers fitting them properly?
It's a well known fact a sparkie can make one side of a socket work on command, just for the crack!

 

[The wholesaler]

Thanks for all the feedback I could do with some more if anybody can help?

 

[The wholesaler]

getting the usual run around, raise a debit note, what's the problem, which side is it, I just wanted them collecting and testing I didn't even want my money back, just some answers but that little chestnut "company procedure" raised its head, can't collect without a debit note.

 

[Asher1111]

Click inceptors I'm always snapping lugs on the bezels , I think I'm not as delicate as my labourer , luckily we have a few boxes of spare bezels after the amount we install , they need a re-design on fixings of the bezels in my opinion. As for the accessories I've never had any issues..... well apart from a few dodgy shower switches , only fit hager shower switches now

 

[The wholesaler]

Thanks for that, I agree the blue clips are very poor, I'd never noticed until some contractors pointed it out. Other than that a really good downlight we very rarely have any returned.

 

[Richard Burns]

I agree that the bezel clips are poor on the inceptor downlights and I have had two failures of the lights on switch on, but no call backs as yet.
I have not had any problems with the wiring accessories but they are not ones that I install regularly, only if there are mixed switching arrangements, fan isolators, etc.