Appliances Direct

[Octopus]

Appliances Direct - UPDATE

So today the cooker turned up. I've lost count of the calls I've had to make on a 0871 number - and some from my mobile.

Appalling service so I recommend that you should avoid this shower.

To express my disgust I sent the following to their MD:


So we have now FINALLY received our order. This was not due to anything useful your company did with the exception of Catrina yesterday!


In summary:


1. No empathy with client

2. Expecting people to call PREMIUM 0871 numbers for chasing orders messed up by you and manufacturers is COMPLETELY unacceptable

3. Not allowing your staff to tell people their surnames is NOT helpful.

4. Being passed between staff is UNHELPFUL

5. Stating in the outgoing message that you hear when you call the PREMIUM number that emails will be answered in 2 hours is a statement you need to review as they are not.

6. Ignoring points raised by the client made things 10 x worse

7. Not having a clear escalation path is not helpful

8. You will NOT be getting ANY recommendations from us!





Shameful service from a 2 bit company who doesn't give a monkeys about its clients - should be your motto.

 

[ArseyDee]

Let's hope he has the balls to reply.

 

[telectrix]

jballs are in stock.ds if the ust depen.

bloody scrambled text again. i hate laptopp. should haved rfead.... all depends if the balls are in stock.

 

[Resu]

So a brief summary, we ordered a new cooker 5 weeks ago for the house we are doing up and are about to move into. 3 days before the delivery date, Appliances Direct rang up to say the manufacturer, Rangemaster, had shipped the wrong kit and we would need to wait a further 4 to 5 weeks.

No apologies, no concerns about us not having a cooker for 3 to 4 weeks.

Each person I called wouldn't give me a surname or direct dial number

To call customer services you have to call an 0871 number (costly from a mobile) - however the sales number is on Say No to 0870.

So after 10 days of calling, still no apologies, never calling back when they promise, neither Appliances Direct, nor Rangemaster can "do anything"

What a shambles, and as for eating microwave meals for weeks - YUK!

so the cooker "might" be here for the 19th Dec!

You have been warned

Cheers for this, you have potentially saved me a headache I think from this and other reviews. Had bookmarked a few things on there but glad I saw this before ordering. Went for Co-op Electrical instead.