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Is it just the freakishly cold weather combined with quite favourable sun angles? A unique combination of quite high irradiance, near-optimal sun angles and the temperature coefficient going in reverse.

We're looking at once-in-fifty-years cold weather for this time of year, but the sun is now in its strongest half of the year and late-morning it's getting close to shining directly (perpendicular) onto SE-facing panels at 40 degrees.

In recent days, when there was a glimmer of sun between the broken cloud, I was surprised at how much power was being produced even when the sunshine was very hazy.
 
I'm a little baffeld about why there is any debate about what the fault is tbh - rule 1, check what the fault code means if you don't already know.

Input OV // E002 Input Overvoltage
so it's an input over voltage fault as I and others stated, and the reason it's happening now is because the system was right on the limit and has been pushed over it by the cold bright weather with the sun at a relatively optimum angle.

max voltage input is 600V
16 x 37Voc = 592V

So bearing in mind that most of the year the inverter will kick in at relatively low light levels, when the voltage is correspondingly lower, it's not just possible, but extremely likely that the system will have worked fine until you get the right combination of extreme cold and blue skies / sun at the right angle to combine to give a voltage of over 600V.

tbh, having dismissed the over power issue earlier though, I do wonder if they've made this mistake whether they've even put the jumpers across the inputs to allow for the power from a single string in one input or not, so there could well have been some serious limiting going on if they hadn't.

Get the installers back and slap their wrists for making a rooky error - may well be worth asking them to replace the varistors as a precaution as they may well have been damaged. Don't be too harsh with them though as long as they sort it out without issue, as we all make the odd mistake now and then, and it's very close to being inside the spec.
 
They could be 250w monos. It sounds like a re-stringing operation will be required.

First port of call should be to the original installer to complain. They may suggest replacing the inverter but that's unlikely to solve the problem as it's the system design at fault, not the components.

They could change the inverter to a kaco 4000 that takes 1 string of 16 upto 800vdc
if they go that route
 
Don't be too harsh with them though as long as they sort it out without issue, as we all make the odd mistake now and then, and it's very close to being inside the spec.

Yes, at this time of year we'd expect temperatures on sunny days to be quite a lot warmer, with the temperature coefficient causing a consequent de-rating in output rather than a boost to the output which is the case recently!
Rather like the Titanic: all should have been fine and the design wasn't too bad; being good for 99% of likely situations. Unfortunately, a bizarre, highly unexpected event happened and the 1% chance came up!
(actually, this is reported as the coldest spring in fifty years, which makes it a 2% chance)
 
Thanks to each and everyone for this excellent debate and advice. I've discussed it with the installer and he's sending his man to investigate. Is it ok with everyone to show him these comments and suggestions......? Joe..
 
Thanks to each and everyone for this excellent debate and advice. I've discussed it with the installer and he's sending his man to investigate. Is it ok with everyone to show him these comments and suggestions......? Joe..

Of course he may learn something lol
 
fine by me.

fwiw, we had precisely this debate at some point about whether or not a 16 panel system would be ok in single string as it'd be more efficient, but I'm pretty sure we've always split the 16 panel arrays on these inverters though for this reason.
 

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