I'm a little baffeld about why there is any debate about what the fault is tbh - rule 1, check what the fault code means if you don't already know.
Input OV // E002 Input Overvoltage
so it's an input over voltage fault as I and others stated, and the reason it's happening now is because the system was right on the limit and has been pushed over it by the cold bright weather with the sun at a relatively optimum angle.
max voltage input is 600V
16 x 37Voc = 592V
So bearing in mind that most of the year the inverter will kick in at relatively low light levels, when the voltage is correspondingly lower, it's not just possible, but extremely likely that the system will have worked fine until you get the right combination of extreme cold and blue skies / sun at the right angle to combine to give a voltage of over 600V.
tbh, having dismissed the over power issue earlier though, I do wonder if they've made this mistake whether they've even put the jumpers across the inputs to allow for the power from a single string in one input or not, so there could well have been some serious limiting going on if they hadn't.
Get the installers back and slap their wrists for making a rooky error - may well be worth asking them to replace the varistors as a precaution as they may well have been damaged. Don't be too harsh with them though as long as they sort it out without issue, as we all make the odd mistake now and then, and it's very close to being inside the spec.