Had a polite, but ultimately unhelpful reply from Power-One:
"This is a known problem with the Desktop Monitor that does need a Firmware update to fix. Unfortunately we have not got a firmware version at this point that will fix the issue for your customer.
I will add you onto our list of customers who need the firmware and once we have it in place we will contact you. Only problem being I do not know when this will be as we currently do not know when a fix will be available."
"Wait - Out" as we used to say in a former life!
"This is a known problem with the Desktop Monitor that does need a Firmware update to fix. Unfortunately we have not got a firmware version at this point that will fix the issue for your customer.
I will add you onto our list of customers who need the firmware and once we have it in place we will contact you. Only problem being I do not know when this will be as we currently do not know when a fix will be available."
"Wait - Out" as we used to say in a former life!