broadband and stuff

[the pict]

Now I know little or nothing regarding IT because wizardry is outlawed in Scotland, any way how is it my broadband works but the phone is dead, no dial tone Sky rekon it is a 72 hour turn round on repairs jeez, I have had the line box apart and the pair of wires are still attached, I removed the ADSL filter still the same and swapped round the phones I dont have a corded phone to try so is this exchange fault or is there some thing else I can check without going up the pole in the garden
Pict

 

[brman]

I don't know too much about ADSL but give it is transmitted via the phone lines I would say there is nothing wrong with your local connection. I guess that would point to an exchange fault rather than something local.

 

[MarkieSparkie]

Hi mate it sounds like your the phone call switching has got latched at the exchange. The Broadband packet switching, is a separate system, unaffected and still able to access the line. This sort of thing can happen when a phone service like voice mail, callback or caller ID etc. fail to reset at the exchange. If you are lucky the overnight exchange maintenance program will automatically reset the line for you, in most areas this happens at about 2am in the morning, so you may well wake to find all is back to normal ... fingers crossed!

 

[DannyRWD]

Hi, Electrician here now working for Openreach (Don't ask ) Broadband only goes down one leg of the pair of cables that feed you from the exchange. You will probably find the leg that does not carry your broadband has been disconected in a joint somewere outside but you will see a slightly lower speed on the broadband.

 

[alarm man]

id say water in a joint somewhere,or b leg diss as that nice lady on faults always says,in fact thats all she says..:smart:

 

[the pict]

BB speed is 54Mbps which is what I normally have although this means little or nothing to me expect what the acronym stands for
Pict

 

[Steve_P]

Broadband and phones work on 2 different frequencies, that's what that splitter thingy is for (it's also how you can route a broadband signal through a power circuit and then split it out again), I can only assume that the signals go through different parts of the card at the exchange which is why you get one and not the other. I reckon a 22mm ring spanner in the exchange would do the trick but not many people listen to me.

 

[Burnt Fingers]

id say water in a joint somewhere,or b leg diss as that nice lady on faults always says,in fact thats all she says..:smart:

***Not a dry seat in the house Alarm Man***

 

[mikew55]

It is possible for broadband to work as the broadband will be travelling down 1 leg of your 2 wire phone line. the phone will be dead as 1 leg is possibly Dis. I came across this many times as a broadband engineer. If you are with BT check your line here https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults
probably a dis or loop fault.