Brother PTE550W & ETouch Editor 5.2 - Attribute names not showing in transferred label editting window on E550W.

[Lister1987]

Just had a bash at duplicting a PAT label so i can store it on the machine (for some god awful reason whoever they hired to make thier Cable Label Tool app didn't add in a feature to save transferred labels to the machine which is a ball ache.

I've created my label, added all the fields i need and pretty images and have made sure that each and every element has an object name (Properties -> Expanded -> Object Name) and Attribute ID (even though most of those listed don't relate to my label at all but i disgress).

I transferred the label to the name no issue and indeed the machine allowed me to view the file. When i try and edit the template on the machine however via the Edit (Not Saved) option presented on the printer I am then met with a list of blanks - On closer inspection these blanks are indeed the content elements of the label BUT for whatever reason it is opting not to give me either the Object Name or Attribute ID to tell me exactly what field is it I'm messing with.

Anyone out there had this experience? Any one have a solution (aside from the mobile app obviouisly, I'm a vain git and want to have my crappy logo on my labels ^_^

I've reached out to Brother via Twitter and to thier credit; they called me minutes later and gave the above advise over the phone, firmly in the belief this will solve my problem (I have since updated them and await thier response but i figured it can't help to ask the hive mind on here.

 

[Mike Johnson]

Did you ever solve this problem?

 

[Lister1987]

Yea, thought i posted back here; from my Twitter;

Be aware that 1.20 has issues with label field names not transferring properly from ptouch editor to the machine. See https://t.co/kEzflRWGJL

https://t.co/6tuWFzP3rw

https://t.co/UNQP1OYU2S

https://t.co/6tuWFzP3rw or check back through my profile. Fixed by downgrading to 1.16

 

[Julie.]

Could you post the solution?

For us that aren't twits or "twittererers" whatever users of it are called.

I can't access the response

 

[Mike Johnson]

I also am not a twit, but did click on one link and it said:

"I initially got an PTE300 but upgraded to a E550W. A word of warning, if you upgrade the E550W to firmware 1.20 and transfer a custom label to edit on the machine, you won't see the item names. Downgraded to 1.16 and the item names are back."

 

[Mike Johnson]

I am able to access all the custom labels I have created on the P-Touch software on my laptop and print them successfully, I find the laptop software is so good I don't try to modify it on the machine itself, but I can see why you want to for PAT testing on site with machine reference numbers etc.

 

[Lister1987]

I am able to access all the custom labels I have created on the P-Touch software on my laptop and print them successfully, I find the laptop software is so good I don't try to modify it on the machine itself, but I can see why you want to for PAT testing on site with machine reference numbers etc.

What model & version firmware us your device? Mine relates to E550W and 1.16 bring the last firmware to show the label names, will upgrade to the latest, try again and report back.

 

[Mike Johnson]

I have the PT-E550W Software version 5:4:001, not sure of the Firmware in the unit as its 500miles away from me at the moment, but it did update itself about four months ago when plugged into the laptop.