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Hi all, what a minefield! Just starting out and have recently created a quotation and iinvoice template but struggling to know where to start with Terms and Conditions. It seems some companies don't guarantee work to installations over X years old, won't cover any accidental damage, won't replace carpets, laminate fllooring, charge 9% interest on late payment... I don't know where to start, thought I'd cracked it when I printed off the invoice template! I think that when a customer receives 3 or 4 quotes, the T&C could be quite important in getting the job? Any advice, links or templates would be great, all I can find is companies offering general T&C templates at a price, could do with a specialised one for sparks. Also are there any standardised pre-work survey check lists on any of the websites such as the ESC, IET etc. Thanks for your help.