Customer dispute with supplier

[Octopus]

So, I've got a customer, who according to their supplier, owes them £1700. Given they use about 7-10 units per day this seems more than a little odd, but the supplier doesn't seem to want to know. They hadn't had an "actual" reading for 2 years, nor had the client given one.

So what can they do??

Sensible answers please!

 

[telectrix]

what was the reading 2 years ago, and what is it now? simple sum.

 

[Octopus]

very funny. I don't have that to hand else I would have volunteered it!

 

[Dizzy_Maskell]

what was the reading 2 years ago, and what is it now? simple sum.

As he says A-B=C

 

[VoltzElectrical]

Is it just me or is more info needed here?????

 

[Octopus]

Is it just me or is more info needed here?????

Yes I know!

 

[trev]

I think that what you should do is sell them a voltage optimisation unit, the smoke and mirrors will make them use only 1 or 2 units a day then they can tell the supplier to go and swivel when they get the next estimated bill.
Sorry Murdoch, couldn't resist. I'm with the rest of the guys, send an actual reading and that £1700 will shrink as if by magic.

 

[Brendan976]

The Supplier must be basing this sum on estimated readings, your customer will either need to get them to send these readings to him and he can check them against actual readings. I would tell him to put it writing as he will be speaking to numpties on the phone and will get nowhere.

 

[Octopus]

I was wondering if the supplier can actually go for 2 years without getting a reading themselves??

 

[trev]

I was wondering if the supplier can actually go for 2 years without getting a reading themselves??

I don't think we've had one for about that time mate so it must be more common than you think, luckily when we get a card to say they've been I always give them a ring with the actual reading.

 

[ayjay]

how much money is a kwh? times it by 2 years to get a very rough estimate

 

[trev]

I think we're on 11 or 12 p per kwh so if they're using 8 a day over 2 years that'll be just over seven hundred quid they owe

 

[trev]

Surely their supplier has been taking a direct debit from them though? I can't imagine any of the money grabbing buggers allowing anyone to go this long without giving them their pound of flesh.

 

[Geordie Spark]

I was wondering if the supplier can actually go for 2 years without getting a reading themselves??

I believe they are supposed to obtain an actual reading once per year, but don't quote me on that.

I generally send my own readings in. They send an estimated bill and I return it to them with a note saying I refuse to accept their estimated bill, but will be happy to pay a bill based on an actual reading.

They then either have to send someone to take a reading or ask me to supply a reading & while all this is going on my money is sitting in my bank account a bit longer.

 

[trev]

I believe they are supposed to obtain an actual reading once per year, but don't quote me on that.

I generally send my own readings in. They send an estimated bill and I return it to them with a note saying I refuse to accept their estimated bill, but will be happy to pay a bill based on an actual reading.

They then either have to send someone to take a reading or ask me to supply a reading & while all this is going on my money is sitting in my bank account a bit longer.

Geordie intransigence at it's finest. I bow to you sir