Customer knocking me down on price for extra work he had to do

[calpol91]

A customer we did 2 jobs for has knocked 500 quid off my last bill because he had to patch a ceiling, after he'd plastered it then decided he wanted spot lights in there. He knocked the money off the bill for the second job, the first job was paid for in full even though all the work had been done.

Hes also billed us for repainting said room even though it wasn't painted while i was there.

The bill for the second job was alot bigger than planned as he added around 500 quids worth of extras, which hes obviously taken off.

He never mentioned a thing until the post arrived.... Where do i stand on this? £500 is obviously alot of money, and thats a fair chunk out of our profit!

 

[snowhead]

He should have given you the option of doing the repairs first.

 

[chrish_1977]

Have you got supplimentary estimates agreed for the extras?

 

[calpol91]

Well the repairs wouldn't have been needed if hed have done the job in the right order, eg let me wire up, then plaster...

And no but there was a verbal agreement. The initial estimate was just for standard pendant drops in each room, whereas he wanted 'posher' fittings which he decided much later on.

 

[Sintra]

Verbal agreements mean nothing mate get everything in writing then you can always bounce it back.

 

[calpol91]

Yeahh but its not about the extras, its the invoice he sent for patching up. In theory hes paid for the extras. Plus, the patching up wasnt £500 worth. I could have done it in 2 mins.

Also it says he had to reskim the ceiling in a bedroom, id not set foot in any bedroom as it was just a kitchen and bathroom refit.

 

[telectrix]

he's taking the p*ss. take a couple of large mates round with baseball bats. demand receipts for the work done to the value of £500.

 

[calpol91]

Lol thing is hes itll take afew of us to scare this bloke hes a 6.5ft rugby player. His shoulders are as wide as i am tall.....

 

[SPARTYKUS]

Well in that case he sounds a right one, and I hope there is a God of some sort watching.

 

[telectrix]

blacklist him. name and shame. go onto facebook and tell the world he's a shyster that welches on contractors.

 

[1shortcircuit]

Lol thing is hes itll take afew of us to scare this bloke hes a 6.5ft rugby player. His shoulders are as wide as i am tall.....

Truth be known he's probably a P***Y then.

So... What you gonna do??? Sounds to me like you've already answered your own question?

I'm going to get caught one day IF I don't pull my finger out and go back to using a written contract (some of which still aren't worth the paper they're written on) but this post just proves the scum exist.

Now I know plasterer's that work on £150 per day, so stick £50 quid on and counter claim the £300 quid. If he laughs in your face then kick him in the nuts AS HARD AS YOU POSSIBLY CAN.... If the giant turd doesn't hit the deck...... THEN RUN AS FAST AS YOU CAN lol

DO NOT BOW Down on his say so, Bloody contest it and do everything possible to make sure you recoup as much as possible!

 

[trev]

Lol thing is hes itll take afew of us to scare this bloke hes a 6.5ft rugby player. His shoulders are as wide as i am tall.....

So he's using his size to intimidate you and it appears to be working. Write to him demanding the balance of what you're owed within 7 days or you'll issue county court proceedings. Obviously you may have to do it but in your position I'd be calling his bluff.

 

[calpol91]

Truth be known he's probably a P***Y then.

So... What you gonna do??? Sounds to me like you've already answered your own question?

I'm going to get caught one day IF I don't pull my finger out and go back to using a written contract (some of which still aren't worth the paper they're written on) but this post just proves the scum exist.

Now I know plasterer's that work on £150 per day, so stick £50 quid on and counter claim the £300 quid. If he laughs in your face then kick him in the nuts AS HARD AS YOU POSSIBLY CAN.... If the giant turd doesn't hit the deck...... THEN RUN AS FAST AS YOU CAN lol

DO NOT BOW Down on his say so, Bloody contest it and do everything possible to make sure you recoup as much as possible!

Yeahh your definitely right ha especially with the ball kicking. Ill be good and send him a polite letter heres an invoice for the rest.

The numb freak had me drive over to the job to change a lightbulb even though the job was 40 miles away. He propper kicked off saying i should use better light bulbs and all sorts...

 

[monkeyelectric]

I would go and knock on his door and ask for it face to face, i've not had anyone withold money even for extras but it is worth putting any extras in writing for future

 

[UNG]

Just take his knees out with a baseball bat won't be playing rugby after that and certainly won't be chasing you

I have no respect for people / customers who won't pay up put the word out round the local traders how honest he isn't unfortunately some people don't keep a gentleman's agreement so everything has to go on paper or e-mail so you have a paper trail to take legal action with