Mainly with their delivery company, APC. None of my neighbours would sign for it so I had to collect it from the delivery office, which is over the other side of the next town and normally a half hour drive away. On this occasion though there were sewerage works so the road was blocked and the surrounding area gridlocked, so I had to get the train. They close at 6 as well so I had to leave work early. So them cheaping out on the delivery ended up costing me about ÂŁ30 compared with if they had used Royal Mail which are situated centrally and open till 8 on Wednesdays (7 other days).
The last time I used them (which could well be) I bought a socket set for ÂŁ15 on one of their special offers. I paid through Paypal, who I didn't realise at the time had automatically put my old address on the order. I notified Toolstop as soon as I realised but they said they couldn't change the address due to security reasons and I would have to contact APC to arrange collection. APC didn't seem to know what was going on and said they'd have to speak to the delivery driver and call me back. After about a month it seemed like someone from my old address had gone to the delivery office and signed for it using my name. Toolstop's attitude was 'well we sent it where it was supposed to go'. I raised a claim with Paypal who sided with Toolstop until I pointed out as per their website they hadn't actually delivered it and someone had fraudulently collected it, then they changed their decision and refunded my money.
Again, none of this would have happened if they had used Royal Mail who require proof of who you are, not proof of where you live (the card should demonstrate this).
It used to be if you wanted anything with a 13mm chuck you had to pay a fortune, but with some of the newer drills you seem to get more for your money.
