Dont you just love happy customers!

dansk · Dec 29, 2011

I am pleased to have received the warranty pack but I have concerns that I wish to raise with you regarding the quality of the installation, finish and subsequent clean-up which have become apparent.

Now the scaffolding is down and I have had a chance to inspect the array in daylight it is obvious that the work is not of the quality that would be expected. I do not know if it a characteristic of the mounting system but the panels are mounted at a substantial distance from the roof. Consequently there is an unnecessarily large void between the panels and the roof and it is possible to view between this and see a tangle of loose cabling which looks ugly and is unacceptable. This cabling should have been secured while in-situ and is nearly impossible to easily rectify now. I don't know if the wrong brackets were used, if they were mounted wrongly or it is a flaw in the design of the mounting system but either way it looks a mess, not like any of your installations on your website or any other installation I have seen in my local area. The rails are also not mounted equidistantly from each other, 3 sets are fine but 1 isn't, I have no idea why this is the case but again it looks ugly. The rafters are equal distances apart so I can see no logical explanation for this other than it being a mistake which wasn't rectified. The panels mounted on this set were clambered over by your colleges on several occasions (which I witnessed first-hand and washed off a muddy boot streak the following day) and at least one appears to have been slightly bent by this. The rails are towards the edges of the panels so they do not provide good support and hence I don't think it would have bent if the rails were positioned the same as the other three sets.

There is a noise coming from the loft, like a pecking noise which comes in waves, I have no located its source yet, it might just be birds.

The house, garden and driveway were strewn with litter after your left. I understand that a certain level of mess is unavoidable and I didn't mind disposing of certain items such as the cardboard panel surrounds or the odd cable tie for example but I think this went way beyond this. An anchor bolt which was left on the driveway punctured the car tire of the lodger who lives with my Mother. I'm sure you'll agree that this is totally unacceptable and I am embarrassed to have allowed this to happen.

As you well know I paid £12,000 for this installation and I'm not happy with the state of it, I doubt the cables will withstand 25 years of wind and weather and I certainly can't stand to look at it for any longer. To put it right it will take me a day or two and cost me £100's. I'll need to buy a new mounting system and basically redo the whole thing and I have no idea how I'm supposed to do that without scaffolding. I cannot provide you with a solution to resolve this matter so all I can suggest is you inspect the work for yourself and propose one. I can send photos to verify my findings if required.

With regard to the punctured tire I suggest that you send a cheque to K Mills at the installation address for £10 (which only covers the cost of the repair, not the fuel, time or compensation for general inconvenience to Ken and embarrassment to me) made out to Kenneth Mills in order to resolve that issue.

I will send you a hard copy of this email via recorded post with the form which you requested me to sign and return when I go back to University and have access to my printer.

This guy got his electrics upgraded FOC, Sanyo HIT 250 panels in the height of the madness and it was pitch dark when we left, maybe a cardboard sleeve was in the garden who knows! - this really cheered me up over xmas - why do i read my emails when im supposed to be not working!

This install was done on the 18th november over a month ago.

SRE · Dec 29, 2011

Good God you did Sanyo 250's for that price in the middle of the rush? You must be mad :38: ignore the email I sent you ;-) it doesn't apply to Sanyo's!!

dansk · Dec 29, 2011

got your email

ive responed to him, and will do what's needed, its the over reaction and attitude of the email that gets me. No mention of thanks very much for fitting me in at such short notice.....

MorganPVI · Jan 5, 2012

Not too bad Dansk, if the customer had half a brain it could have been far worse.

dansk · Jan 6, 2012

Been to see this chap today - turns out we made a *F* of it, but its not as bad as he was making out, good greif, we are removing the panels, re-aligning the rails making them 100% rather than 98% and clipping up some wires. He has some valid points - but he could have put it better.

This is how we left it on the day of install, its not exactly that bad.

The biggest issue is having vertical rails, from the ground you can see right underneath the panels and see all the wires, had the panels been portrait then you wouldn't see have the wires because of the horizontal rails.

The panels are slightly higher than most - but has anyone used the hilti hooks for vertical rails, there a bit cumbersome compared to others.

JD6400 · Jan 6, 2012

Hi Dansk , please don't take this as a criticism but it looks like you do not scaf up the sides of the roof , how do you justify this in your method statement ?
I only ask because two of the last jobs we did on the grain drier sheds cost us well over a extra 1k to do so on top of a standard scaf lift because of the extra hight at the crows nest part and the awkwardness of doing so .
It would be a good saving if we could do away with side rails where possible .