O
Octopus
My elderly mother was living in a residential home until her health worsened late last year. We looked around and found what we thought would be an ideal residential/nursing/dementia care home locally and moved her in late October.
Over the last few months its become clear that the home (which is part of a group of approx 150 homes) is only focused on money.
On Thursday, they held a relatives meeting and its the opportunity to raise issues and concerns. There were a number of points regarding the home where the majority of attendees were in agreement that the home was falling short of the standard we expect. At the end of the meeting a relative asked the Director in attendence, if there were plans for a rate rise (1st April each year) - to which he said no decisions had been made as yet and any changes would be communicated in mid March.
Imagine my "surprise" (horror) when I opened mum's post on Friday, to find a letter, signed by said Director, posted to her (so was in the post at the time of the meeting) confirming a 7% rate rise!!!!!!!!!!!!!
The moral of the story for anyone looking for a care home for a parent, is look for one that is owned and run independently.
Over the last few months its become clear that the home (which is part of a group of approx 150 homes) is only focused on money.
On Thursday, they held a relatives meeting and its the opportunity to raise issues and concerns. There were a number of points regarding the home where the majority of attendees were in agreement that the home was falling short of the standard we expect. At the end of the meeting a relative asked the Director in attendence, if there were plans for a rate rise (1st April each year) - to which he said no decisions had been made as yet and any changes would be communicated in mid March.
Imagine my "surprise" (horror) when I opened mum's post on Friday, to find a letter, signed by said Director, posted to her (so was in the post at the time of the meeting) confirming a 7% rate rise!!!!!!!!!!!!!
The moral of the story for anyone looking for a care home for a parent, is look for one that is owned and run independently.