electrium payment

[poheZ]

Hi all

has anyone experienced problems in payment for undertaking the product recall?

Is the system not open to mass abuse? I have billed them for an install that was not on the effected list as i would assume they have no way of knowing? (or have i...)

at £75 per install it is tempting!

 

[Mrs Murphy]

Hello, l am not an electrician but a home owner (and mother) who almost lost my family over this last weekend due to a house fire. I am writing here because this issue needs to be taken seriously. We had a fire starting in our fuse box. I have had 3 electricians to our home since the fire and all have said the fire looks to be caused by the breakers (these were Crabtree Loadstar) the same ones that were recalled.
I am pregnant and also have 2 year old twins. The fire happened early in the morning (only time l will say this but...luckily l have small children who wake early) - had it happened at night, a few hours earlier l am certain it would have caused fatality. My family survived but please, please take this seriously and follow up and change any breakers you believe to be faulty as this can cause serious fire. I understand its your time and money/ business but life is much more valuable. thank you.

 

[kbooth]

Be careful, Electrium / Wylex have some sort of financial problem as I have not been paid for the recall work. I am fed up with chasing the money.

With regard the breakers catching fire, I don’t think Electrium are taking this seriously enough, I have been reporting a flaw in their recall process for months and have been ignored so I asked them for the Trading Standards contact this week only now to be told that they are not involved!
Basically I believe the faulty product was still being sold into the market upto April 2010 and therefore a lot more fires may arise from this issue as there is 2 months of sales not being recalled.

 

[nickblake]

Belive you me electrium are taking it seriousley they have had a 2nd recall notice go out due to a large number of recalled products still installed or not returned , if i go to a property with an electrium board in it i will check the breakers regardless i have had no problems with payments and have just recieved another pack as i came across some recalled ?MCB last week which i replaced while i was there , if any of the recalled products were still on the market during that time i think you may well find that they were old stock the suppliers had not checked , i was sold a recalled breaker in july whickh i took back , the batch of breakers were stopped as soon as the fault was apparent and an instant recall announced , to a nice cost of well over 35million , it is up to the wholesaler and sparks to look out for the recalled mcb's at the end of the day we are the guiys in the field if people dont send them back then what can they do

 

[Dcf]

I had one job that was in the time frame. Went and checked it out and found the mcbs were not on their list.phoned electrium about payment and was told that I would only receive payment for faulty mcbs.Knew there was a reason I don't fit their ***** products, and I won't in future either

 

[JD6400]

There attitude is what gets me , luckily we never used there inferior products in the first place but they have somehow managed to acquire not just our details but several of our customers details as well ?
So apart from the recorded delivery letter's that we have received as good as stating they have done all they need to and now if anything happens it is all our faults and on our heads be it , they have got several of our larger customers asking why we used inferior products and why haven't we sorted it already !
The thing is , if we had used their " product ".
I wonder if they were giving extra discounts for all the money they had saved on product testing and quality control they obversely had not bothered with ?
I think not , so why should we foot the bill now !!!!

 

[telectrix]

I had one job that was in the time frame. Went and checked it out and found the mcbs were not on their list.phoned electrium about payment and was told that I would only receive payment for faulty mcbs.Knew there was a reason I don't fit their ***** products, and I won't in future either

they told you wrong then. if you'd filled in their recall sheet and billed them for £75 ( their rate for checking a site ) they would have paid you.

 

[Dcf]

Just as well it was local n I was on my way back from a job.*****

 

[cbw]

They would have paid, fill in the required paperwork and send the invoice. All of mine were paid.

Just a point to note they are now checking up on work I have claimed for, 2 of my customers have received postcards from Electrium asking if a blue 'checked' sticker has been applied to their fuse board.

 

[kbooth]

There are two issus here, I havent been paid is the first and the second is that lives are at risk because Wylex chose to outsourse manufacturing to China for profit and didn't ensure QA.

It's a shame Wylex was a good british brand.

I have contacted Trading Standards to try and sort this out, I sugest anyone else that has not been paid does the same. my Consumer Direct ref no. is NW3737039

 

[TomandLesley]

Myunderstanding is that Electrium have recalled MCBs with 17 date codes across 7different brand names that they produce. It is mainly MCBs that have beenrecalled not CUs. Just 3 types of NEWLECCUs have been recalled. Ihave been lucky and I have only found odd dud MCBs, if you check a CU with 4 orso 6A MCBs which need to be exchanged, you are out of pocket. I think thatElectrium should pay the £75 for the inspection and then an extra amount perMCB exchanged.I have found the payments very prompt, but you do need to be careful on the paperwork. I am not sure what the actualproblem is with the MCBs, some overheating? Some catch fire? Some don’t complywith the B curve? I guess this saga will be with us for a while yet.