Most thermostats used for heating controls have both a normally open and a normally closed contact but they may not be used in all cases (W plan and Y plan may well use the HW off signal).
Thermostats can also be used as high level controls (using a normally open contact) so that if the temperature exceeds a set point then the system operates to cool things down, often recirculating water without the boiler (which is where the pump overrun can be useful to prevent local heat build up)
A tank stat is normally connected so that at ambient temperature the contacts are closed (i.e. using the normally closed and common for connection) this is seen as a "call for heat" to the valve and the valve will open and energise the pump (if appropriate) and the boiler / immersion.
When the stat gets to the set temperature the contacts open and power to the valve (and therefore the boiler and pump) is cut off.
Pipe stats are often used in solid fuel systems to monitor the temperature of the water leaving the boiler, they will usually be operating to prevent an overheat of the water as well since the heating is not as regulated as with standard boilers (not sure about back boilers, sorry)
If you do not know something then it is generally better to ask than to try and fumble through and possibly make things worse.
If you do not feel you can ask someone at work this is a pity as you should be there to learn, no matter what level of experience you are at.