IMPORTANT! Wylex, Crabtree (Loadstar) Volex - Electrium

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If any of you guys have purchased or fitted

Crabtree Loadstar
Volex
Wylex

6,10,16 Amp MCBs

See this:

Product Recall

Click on the RED more information link at the top.

 

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I'm so pleased Mrs Murphy and her family are safe and well, though with Christmas approaching it will be stressful for her.

It is good to see a manufacter paying for these recalls, but I remenber something like this happening a few years back, and having to change protection devices. I will always remember the attitude of customers as you called them to tell them that the CU you fitted a while back had to be modified, as invariably they ask why, and hear the silence when you tell them that the manufacter as advised this.

When you arrive it's then the look they give you and again 9 times out of 10 they seem to think it was your fault that you fitted a potentially dangerous piece of equipment. No explaining ever seems to change their mind, and in some cases the good will lost is quite large

It does seem to go that way more often than not.

I've found that bringing a copy of the recall notice and letting the customer read while we fit helps some.

Then again, we've also found lately that where we've had to replace faulty kit, we've generally had to offer something for nothing ourselves, to "add" value to the mistake recovery, though it wasn't our fault.

Extending maintenance contracts a month or so usually restores goodwill.

I think a "workable idea" might be, for those replacing faulty CU kit - to leave a leaflet offering a discount on a full PIR in twelve months time from fix date. Good source of future work, 5% discount isn't much of a loss, considering, and there's restoration of goodwill when the customer sees you take their safety seriously.