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Ericsson

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Hi everyone we are in the process of installing a new heat pump in our Victorian maisonette. The whole house is 4 stories and it was split into two separate flats a few decades ago. The service is looped between us and the upstairs flat. UKPN came around and estimated that we need an upgrade to a three phase fuse. They said we need to cover the cost (almost 8000ÂŁ!). From all the reading I have done the cost to unloop the service should be covered by the UKPN and not passed on to us. Also the requirement for a three phase fuse upgrade seems to be so that both properties are covered rather than just us (a single phase 100smp fuse should be enough for our property only) . I would have thought that 2 separate single phase 100amp installations should also suffice. What am I missing here? I also read that from April 2023 DNOs will be responsible to cover these costs anyway? No one at UKPN was forthcoming with information.. Does anyone know what needs to happen in this case?
 
Do you have any proof of immediate danger? Its probably the only way they will cover any cost. If not its highly likely you'll have to pay for what you want. At the end of the day it's you who wants to upgrade, they consider their equipment fine for continued use.
I mean it survived for 50+ years without the whole building coming down in flames :D so who knows! I had 2 electricians coming in and they both said this is unsafe. We triggered the whole because of the heat pump installation and different rules apply in theory for this category of installations.
What is probably little known is that most other DNOs will absorb the cost of 3 phase 'upgrades' as part of net zero and the policy towards boosting the uptake of EV and heat pumps from 1st of April onwards. UKPN are not forthcoming on what their position is and that is highly problematic.
 
I mean it survived for 50+ years without the whole building coming down in flames :D so who knows! I had 2 electricians coming in and they both said this is unsafe. We triggered the whole because of the heat pump installation and different rules apply in theory for this category of installations.
What is probably little known is that most other DNOs will absorb the cost of 3 phase 'upgrades' as part of net zero and the policy towards boosting the uptake of EV and heat pumps from 1st of April onwards. UKPN are not forthcoming on what their position is and that is highly problematic.
They don't absorb any here, any 3 phase installation is always at the customers cost, I'm yet to come across a free upgrade. I wish you all the best anyway, its always nice to get some money out of these big companies.
 
what is really strange, for me at least, is that when I asked why can't we have (even if we have to pay) two separate single phase connections, one for each property, rather than a three phase one for both they said that technically only the latter can be done. Is this true?

Yes that is true.

DNO's as a rule won't install more than one supply into a building like they used to do because it has been found that this can lead to some dangerous situations occurring.
 

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