Firstly gentlemen. Thank you all for your quick and helpful response. Apologies for my initial rather nondescript post. As for my competency it was more a question of confidence and needing some moral support. As although I have installed pumps and pump panels I have NO experience of fault finding on them. If I could figure how to attach a photo you will see the initial installation was not executed to most peoples standards and more resembled a spiders web than any panel I have ever seen or installed, thus making fault finding slightly more difficult than the task already was.
As you all suggested and I should have really outlined in my first post. All the obvious points were covered re new pump spinning right way, no blockages in the pipework, etc. All readings were conclusive enough to suggest that the pump was fit for purpose and the overload and settings were correct for the installation.
As for peoples kind concerns for my clients financial outgoings, the contactor and overload was sourced out of our stores and the pump was a spare we have for such emergency's. As after a VI on the pump itself, replacing the pump turned out to be right avenue to venture down as the pump was slightly seized (not enough to not run) and as a result had been pulling too much current for some time and scorched the overload, which turned out to be incorrectly rated for the pump anyway.
The outcome was as follows: The old pump had been in place almost longer than I have been alive, at sometime the contactor and overload had been replaced and was not providing the correct level of protection for the pump. The build up of rust and other foreign objects on the pump had led the pump to pull too much current and take out the overload.
During the process of which I was replacing the old pump with a new one and replacing the contactor and overload to provide the right level of protection a temporary pump was put in place to clear the reservoir and prevent further flooding of the building.
Upon the commissioning of the new pump (despite being fully submerged) the overload kept blowing. This transpired to be the lack of water above the new pump. After speaking to Lowara I learnt that the pump requires a minimum volume of water to run effectively (everyday's a school day). So although the new pump was fully submerged in water there is a required amount of water to enable the pump to work within the parameters. Consequently the float levels were corrected and once the reservoir had filled we ran the pump all day without issue and re checked all readings and calibrated the overload accordingly.
If any of you have made it to the bottom of this vast expanse of text dribble I thank you for your commitment and for those who were asking why I took this job on ill will enlighten you a little about myself as I'm sure I will be needing peoples assistance again at some point in time.
I am a fully time served apprentice trained electrician (AM2, 2361, 2362, NVQ3) After leaving college I gained my 2391. I am fully up to date with my 17th edition and currently working towards my Bridge course.
I work for the Chapter of York as head electrician. The Chapter of York own York Minster Cathedral (in York) along with almost 50 residence property's, three schools, large offices, library's and period buildings within the precinct.
I am predominantly a domestic and commercial electrician although with some light industrial experience. Everything electrical in the Chapter falls under my remit, therefore when this pump failed despite not having any experience with fault finding on motor circuits I have to fix it. I believe in adopting a can do attitude for everything and I like to push myself into areas of uncertainty as to learn and broaden my knowledge on my subject.
Thank you all again for your help. I hope to return the help one day and aid someone in these things that are sent to test us.
Regards. Ash