S
SRE
Ok - call me an idiot - I appear to deserve it!
I'm going on holiday in a week and have my MCS inspection the first working day after we get back. We're busier than we've been since the madness of DEC 2011 and our MCS ..... well when we weren't getting much work we were going to finish with it, so lets say it's a bit out of date. So I needed some help ... quick.
So I coughed up ÂŁ400 for EASY MCS to do all the work for me - happy in the knowledge that I wouldn't have to worry and could carry on generating work to pay for it. WRONG.
I agree when I bought it that the hard copies of everything would be available in 4/5 working days, was then told it would be 10. If anyone ever answers the phone they rarely know the answer to anything. I was promised online access to everything including document templates by last Tuesday. I eventually got it on Monday morning, despite telling them that I'd need to adjust it to fit into our database. I was given the name of my "mentor" but no contact details. I emailed a list of questions on Sunday to my QMS "Designer" who unfortunately couldn't answer any of my questions. I was referred back to the "mentor" for whom I had no contact details with the added information he was on holiday until Wed. It's ok though I'll get another of the "mentors" to give you a call as soon as they are free - better than nothing I thought - except I'm still waiting.
Meanwhile I've been going through the documentation, to be fair some of it is ok. Layout ad design aren't to my taste but as I'm not going to look at it too often I'm not really too concerned. However, if they are suggesting that the handover certificate has the product mcs number on it then the form should be laid out to take that information. It isn't. The form also suggests that Predicted System Performance is taken from SAP 2009. There is something random called an invoice form, it looks as though this is something that you send to a wholesaler with a list of product numbers, prices etc - it looks very similar to the performa you'd get from a wholesaler except it cites that full payment is due before delivery.
There are loads of other bits like this and of course no-one to even give a vague explanation of what it's for - however here's the issue, you're advised not to change the forms that they have created because they are obviously listed in the hard copies of everything being sent to you - that you haven't seen. There are forms that you have no need for if you're using a database ie customer enquiry form, the enquiry form goes straight onto the database, if you remove it the hard copies aren't compatible.
Do I sound frustrated? ÂŁ400 would have got us overt o Spain for a week in out apartment - I'd rather have spent it on that!
I'm going on holiday in a week and have my MCS inspection the first working day after we get back. We're busier than we've been since the madness of DEC 2011 and our MCS ..... well when we weren't getting much work we were going to finish with it, so lets say it's a bit out of date. So I needed some help ... quick.
So I coughed up ÂŁ400 for EASY MCS to do all the work for me - happy in the knowledge that I wouldn't have to worry and could carry on generating work to pay for it. WRONG.
I agree when I bought it that the hard copies of everything would be available in 4/5 working days, was then told it would be 10. If anyone ever answers the phone they rarely know the answer to anything. I was promised online access to everything including document templates by last Tuesday. I eventually got it on Monday morning, despite telling them that I'd need to adjust it to fit into our database. I was given the name of my "mentor" but no contact details. I emailed a list of questions on Sunday to my QMS "Designer" who unfortunately couldn't answer any of my questions. I was referred back to the "mentor" for whom I had no contact details with the added information he was on holiday until Wed. It's ok though I'll get another of the "mentors" to give you a call as soon as they are free - better than nothing I thought - except I'm still waiting.
Meanwhile I've been going through the documentation, to be fair some of it is ok. Layout ad design aren't to my taste but as I'm not going to look at it too often I'm not really too concerned. However, if they are suggesting that the handover certificate has the product mcs number on it then the form should be laid out to take that information. It isn't. The form also suggests that Predicted System Performance is taken from SAP 2009. There is something random called an invoice form, it looks as though this is something that you send to a wholesaler with a list of product numbers, prices etc - it looks very similar to the performa you'd get from a wholesaler except it cites that full payment is due before delivery.
There are loads of other bits like this and of course no-one to even give a vague explanation of what it's for - however here's the issue, you're advised not to change the forms that they have created because they are obviously listed in the hard copies of everything being sent to you - that you haven't seen. There are forms that you have no need for if you're using a database ie customer enquiry form, the enquiry form goes straight onto the database, if you remove it the hard copies aren't compatible.
Do I sound frustrated? ÂŁ400 would have got us overt o Spain for a week in out apartment - I'd rather have spent it on that!
