Hi again,
I am enjoying both domestic and commercial works. As suggested I will never refuse any decent work. I do prefer commercial as from my experience you can expect higher returns but the dust from a 3 bedroom house rewire won't do me any harm.
Actually the area where I am struggling is keeping good company records and promoting my business online. I need to find a good filing system. I will get around this with a good accountant but promoting the business to new customers is a real challenge.
No more the days when you turn up at work and leave at 4.00 and you've earned your money. I am trying to find some good threads on this forum reading this subject, but if you do have any ideas then please do not hesitate to share them with us.
Thanks
Well, always aim at what you want most - that's key - but how you market varies between domestic and commercial.
With online stuff, it's important to be talking directly to each audience - so try not to have just one page saying "we do the lot".....separate domestic and commercial out, and have SEO done for each as distinct areas.
Good records.... invest in accounting software - personally I recommend
Quickbooks which has an online version too - we use the desktop version though as I prefer knowing I have secure records!
As regards the rest - written quotes always (it seems like an effort at the time but can save your bacon), purchase orders in and out for the same reason, good notes always - for the same reason. Taking photos always helps too when quoting.
We (now) use Quickbooks for accounting, Office 365 E3 plan - that gives us full Exchange based email plus all the Office pro plus apps on the desktop for ÂŁ15 a user a month, so we use Outlook for all "CRM" type functions like appointments, emails, tasks, and so on. We have that linked to "Remember the Milk" so tasks replicate across company tablets and phones. We use Easy Cert and Easy PAT for, obviously, job certs, and our technician sheets are all managed on an online paperless form system from
Esay Consulting - which I like because it works on prepaid credits, and the output can be PDF'd direct to customers as if it were a scanned printed form Workmobile saves us over 90p a jobsheet on average. We also have Work Mobile's output fed into an Access databse here, so I can keep an eye on things, and eventually, upload records direct to our Extranet - so customers can log in and see their history.
For all my many other sins, I'm reasonably up on the business side of things (or should be since I have a BA in Business Studies)..... ask away.
As for the website - you can do SEO yourself if you understand it, or ask around to get someone who knows what they are doing with it - like most things, it's an area that you tend to get what you pay for....