Open Neutral Issue

[Colorado89]

Having issue with open neutral. Site won't let me post any details saying its spam...not sure why?

 

[DavidSpark]

If it is on the supply side the best and only thing you can do is call the power company as soon as possible.

 

[Colorado89]

It won't let me respond with any details David. Thanks for trying to help. Any advice on how to post on here?

 

[Deleted member 105166]

It won't let me respond with any details David. Thanks for trying to help. Any advice on how to post on here?

Are you trying to attach something to your post? Your free keyed posts are displaying OK.

 

[Colorado89]

Anytime I try to post any details and describe the issue it gives me an error saying "Oops! We ran into some problems.
Your content can not be submitted. This is likely because your content is spam-like or contains inappropriate elements. Please change your content or try again later. If you still have problems, please contact an administrator."

Not attaching any images or links or anything.

 

[Deleted member 105166]

@Dan will probably be along to help with that shortly, hang on in there

 

[Colorado89]

Thanks a lot!!

 

[Dan]

Thanks.

I'm on it gimme 2 mins.

 

[buzzlightyear]

I was going to open what col89 sent but i did not want to open in case it was a spam.

 

[Dan]

I was going to open what col89 sent but i did not want to open in case it was a spam.

Generally, opening attachments, especially PDF's, from unknown sources (and members) can be bad. Adobe don't have the best security measures. That's why we don't see Flash files on websites anymore.

But in this case, they're genuine as far as I can tell.

Our new anti-spam tools are stopping them from adding styling (bullet points) to their text, from what I can tell so far. Not 100% sure.

 

[Colorado89]

Test, 5th message
[automerge]1567366145[/automerge]
Hi, I'm hoping to get a bit of advice on an open neutral problem I'm having in my house. Below is a short summary of the issue:

• Was painting my master bedroom and updating the outlets from the dreary almond color to newer white ones.
• House was built in 1986. Wiring is okay, but not done super well. Many outlets have multiple hots & neutrals inserted in the back clips of the old outlets instead of pig tailed together and screwed in.
• After replacing the last outlet in the bedroom and going to test them, I found I was not getting power to any of the outlets in the room. Used an outlet tester and found I was having an open neutral problem.
• Worked on attempting to trace the problem and what was going on. After a few days of working on it off and on, I started trying to trace the full circuit. Initially I thought the circuit only covered the master bedroom, but found that 2 outlets and 1 switch in the bedroom next to the master was on the same circuit.
• Found the outlet closest to the circuit breaker on the circuit, and used the outlet tester and it is working fine. Next in line downstream is a light switch that is connected to the second outlet in the other bedroom. At that point is where the open neutral is showing.
• I have replaced the first outlet on the circuit with a newer one, I have the 3 hots screwed in, took the 3 neutrals and pig tailed them together and have it screwed in, and is grounded. Still getting an open neutral on the switch and 2nd outlet in the other room.

What could the issue be? Is it possible the neutral wire is bad? That seems unlikely. What is odd, is all I was doing was replacing the outlets in the master bedroom, but somehow the open neutral has come up in the room next to the master even though I had done nothing in that room at all. Any advice is greatly appreciated. Thank you!

 

[Megawatt]

It won't let me respond with any details David. Thanks for trying to help. Any advice on how to post on here?

What makes you think you have an open neutral

 

[Colorado89]

The outlet tester is showing an open neutral on the outlet. Showing that the first one is operating correctly. Tested by pluggin in a fan, and only works on the first outlet. Also, I just ran a new hot & neutral wire from the first outlet to the second, and with that running, as well as the original wire to the two it's working now. Not pretty, but it's working.

 

[DPG]

I think you need to get the power switched off and do some basic continuity testing here.

 

[Megawatt]

Test, 5th message
[automerge]1567366145[/automerge]
Hi, I'm hoping to get a bit of advice on an open neutral problem I'm having in my house. Below is a short summary of the issue:

• Was painting my master bedroom and updating the outlets from the dreary almond color to newer white ones.
• House was built in 1986. Wiring is okay, but not done super well. Many outlets have multiple hots & neutrals inserted in the back clips of the old outlets instead of pig tailed together and screwed in.
• After replacing the last outlet in the bedroom and going to test them, I found I was not getting power to any of the outlets in the room. Used an outlet tester and found I was having an open neutral problem.
• Worked on attempting to trace the problem and what was going on. After a few days of working on it off and on, I started trying to trace the full circuit. Initially I thought the circuit only covered the master bedroom, but found that 2 outlets and 1 switch in the bedroom next to the master was on the same circuit.
• Found the outlet closest to the circuit breaker on the circuit, and used the outlet tester and it is working fine. Next in line downstream is a light switch that is connected to the second outlet in the other bedroom. At that point is where the open neutral is showing.
• I have replaced the first outlet on the circuit with a newer one, I have the 3 hots screwed in, took the 3 neutrals and pig tailed them together and have it screwed in, and is grounded. Still getting an open neutral on the switch and 2nd outlet in the other room.

What could the issue be? Is it possible the neutral wire is bad? That seems unlikely. What is odd, is all I was doing was replacing the outlets in the master bedroom, but somehow the open neutral has come up in the room next to the master even though I had done nothing in that room at all. Any advice is greatly appreciated. Thank you!

Are you an electrician Colorado
[automerge]1567367876[/automerge]

Are you an electrician Colorado

Do you think you got the polarity crossed when you changed other outlets?