PIR documents for the customer

Amp David · May 12, 2011

After you have completed a domestion Periodic Inspection, how far do you go with documentation for the customer.

Obviously you give then the report itself but do you iclude any pages with photos attached to highlight any issues that will need sorting asap?

Cheers

roukel01 · May 12, 2011

only ever issued the report. If there is anything seriously wrong, I would usually show the customer in person.

andekoch · May 12, 2011

I only issue the cert and talk through it with the customer. I also highlight the code 1's on the invoice.

Octopus · May 12, 2011

Adding photographs is something I do, normally for inaccessible and/or the more dangerous items! Its a useful way of ensuring such faults are communicated, and thus can't be disputed at a later date.

Deleted member 26818 · May 12, 2011

It would be a bit pointless to prepare a report and then not give the customer the whole report wouldn't it?

Amp David · May 12, 2011

spinlondon said:
It would be a bit pointless to prepare a report and then not give the customer the whole report wouldn't it?

Not asking if i should prepare parts that won't be getting passed on. Just seeing how far people go

Deleted member 26818 · May 13, 2011

Amp David said:
Not asking if i should prepare parts that won't be getting passed on. Just seeing how far people go

Ah, i see.
I wouldn't include photos as part of a PIR.

mozzo · May 13, 2011

my take is photo's are good especially if you want to document proof for your own records as well as the customer passing it on maybe to someone else who will pay for the rectification. It also goes a long way to distinquish you from the competition. The PIR is the standard min requirement but nothing stopping doing a higher level of service with higher service fee to match.

Mark_Burgess · May 13, 2011

I nearly always attach a summary of the installation with pictures of the code 1 and 2 faults and reference to the PIR observations.

Did it yesterday on a beer trailer, that report will go to Magners cider via my customer to get the approval for repairs, I have been getting quite a bit of work from this customer as they really do like attention to detail.

If the customer looks to be a tight wad, then just the PIR they get with a verbal summary!

High Tower · May 13, 2011

Enhanced service for decent money beats bog standard service for discounted rate anyday!! use the enhanced service as a selling point to try and secure your normal rate instead of offering discounts to secure work!

Mark_Burgess · May 13, 2011

The worst thing about yesterdays job was being surrounded by pallets of most beers and ciders you get in pubs and clubs, and they throw so much stuff away at their customers request if it gets near the sell by date, witnessed 72 pints of carlsberg be emptied out of a barrel as only 8 had been drunken at a marketing event and brewery wont take back barrels with booze in.