I do find it bizarre that we have to be "validated" every year, yet Gas safe guys get checked every 5 years (or so I'm told). Then we get told that gas is much more DANGEROUS!!!
Someone explain to me how THAT works???
Part P registered guys get "assessed" every year, pay a fortune in fees, get moaned at if we charge for call-outs and the general public doesn't have a clue what part P even is...
Gas safe guys get "assessed" less often, pay less fees, and the public are all aware that gas installers must be registered, and as a result the public don't quibble over a £90 call-out fee as they are "gas safe", and safety is paramount...
I rang Stroma and they have said the annual fee is indeed £240 + VAT but they have charged me an additional £240 + VAT because I live in Stroud and they would have to travel 3 hours to get to me and stay over night in a hotel!!
I explained politely I would not be paying for them to stay in a hotel and would join another scheme unless they brought the price down to the advertised £240 + VAT.
They said they would think about it and get back to me! I rang the other schemes and they all said they would not charge for a hotel!!!!
If they're a national scheme provider then they're taking a fat chance trying to charge different rates for different areas, it might not even be legal.
I rang Stroma and they have said the annual fee is indeed £240 + VAT but they have charged me an additional £240 + VAT because I live in Stroud and they would have to travel 3 hours to get to me and stay over night in a hotel!!
I explained politely I would not be paying for them to stay in a hotel and would join another scheme unless they brought the price down to the advertised £240 + VAT.
They said they would think about it and get back to me! I rang the other schemes and they all said they would not charge for a hotel!!!!
To be honest I shall wait for their reply before I act as I'm interested in what they will say, but I will not be renewing with even if they bring the price down to that advertised as I'm annoyed they tried to charge me £288 for a hotel. I would have happily lent them a tent!
As you said Richard it clearly says £240 and nothing about hotel costs!
I'm a little bit cross, but also quite looking forward to (politely) explaining were they can stick it!!! Sorry for lowering the tone, not my usual way, but really am a bit annoyed with them.
They are extracting the Michael there just a fraction I think.:whatchutalkingabout
Certainly not the response I would expect from a professional body.
I believe that they get the fees we pay to cover their costs, to charge more, especially without clear explanation, is very unprofessional.
I rang Stroma and they have said the annual fee is indeed £240 + VAT but they have charged me an additional £240 + VAT because I live in Stroud and they would have to travel 3 hours to get to me and stay over night in a hotel!!
I explained politely I would not be paying for them to stay in a hotel and would join another scheme unless they brought the price down to the advertised £240 + VAT.
They said they would think about it and get back to me! I rang the other schemes and they all said they would not charge for a hotel!!!!
I rang Stroma and they have said the annual fee is indeed £240 + VAT but they have charged me an additional £240 + VAT because I live in Stroud and they would have to travel 3 hours to get to me and stay over night in a hotel!!
I explained politely I would not be paying for them to stay in a hotel and would join another scheme unless they brought the price down to the advertised £240 + VAT.
They said they would think about it and get back to me! I rang the other schemes and they all said they would not charge for a hotel!!!!
After a few e-mails back and forth they brought the price down to £380 + VAT restating that a full days visit was still required due to legth of travel. I replied that I would not be renewing and (as Marvo suggested) it did not seem appropriate as a national sceme provider to charge differing amounts based on location and the price was not as advertised (as Richard showed).
Then I had a decent, straight forward e-mail from the head chap apologising and stating the the team had made a mistake and the price should be as advertised £240 + VAT!!
All a bit odd really!
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