Ring door bell wite connected issue

[shocksl]

Hope you're all well .

I've had ring door bell 2nd generation hardwired for 1.5 yrs... it was connected to transformer which is connected to the MCB.

All of a sudden the Ring DB stopped working. It was suggested at rhe transformer needed changing. So I bought a new one.

I checked the cable coming from the MCB with my martindale VT28 2 poll tester. It shows 230V. This connects to the transformer supply .

However when I go to the wire that is supposed to connect to the ring DB from the transformer .. its just flashes RX . I don't know what that means... that happens with both transformers. Old and new.

The Ring DB requires 8-24V AC transformer. The one I bought does provide this.

I'm scratching my hair out here.

What can it be ? Lol

I can't use a plug transformer because the socket is so far away for from the Ring DB.

So I need to stick to the transformer coming from the CU.

Thank you all for any advice.

 

[Avo Mk8]

What settings shall I put the the Megger bm223 to do the test on? So I'll leave the wire connected to the bell. But take it out rhe transformer and use it from there ?

Just to say do NOT leave the Ring connected at all if you are going to use the BM223. My though was to use the Megger with everything disconnected (both ends) to prove the wiring wasn't short circuit - which is a possibility!

There are some other suggestions here now.

PS But new information - you have a bell in the circuit? could this be contributing to the problem?

 

[shocksl]

Just to say do NOT leave the Ring connected at all if you are going to use the BM223. My though was to use the Megger with everything disconnected (both ends) to prove the wiring wasn't short circuit - which is a possibility!

There are some other suggestions here now.

PS But new information - you have a bell in the circuit? could this be contributing to the problem?

Hi mate

I checked continuity with 500v. It gave the reading. >999.. so defoo no short circuits. Does this mean the wires are good?


The bell isn't in the circuit. ..the wire from the transformer is going straight to the ring door bell. ...this has a seperate chime which connects via WiFi I believe and powder bulk a plug

 

[shocksl]

Remove the ring door bell from its wiring by the front door.Take it into where the transformer is and run a short piece of wire from the transformer to the ring door bell.If it now works then its the existing wiring thats faulty.

I need to try this. Great idea.

 

[Avo Mk8]

Hi mate

I checked continuity with 500v. It gave the reading. >999.. so defoo no short circuits. Does this mean the wires are good?

It means they are not shorted together, and they are properly insulated - that's good to know.
What we don't know is whether there is a break in the wires. I think it's unlikely 'cos your VT28 showed rx at that end.
You might try doing the Megger test again, shorting together the wires at one end at the Ring end and measuring the resistance between the wires at the transformer end (disconnected from the transformer). It should be zero ohms.

The bell isn't in the circuit. ..the wire from the transformer is going straight to the ring door bell. ...this has a seperate chime which connects via WiFi I believe and powder bulk a plug

OK that's good to know, thanks.

 

[shocksl]

It means they are not shorted together, and they are properly insulated - that's good to know.
What we don't know is whether there is a break in the wires. I think it's unlikely 'cos your VT28 showed rx at that end.
You might try doing the Megger test again, shorting together the wires at one end at the Ring end and measuring the resistance between the wires at the transformer end (disconnected from the transformer). It should be zero ohms.

OK that's good to know, thanks.

Yes I just did that it was zero ohms. Looks like the wires must be OK after all.

 

[Avo Mk8]

Yes I just did that it was zero ohms. Looks like the wires must be OK after all.

Certainly looks like it. Could you borrow a multimeter to measure the ac voltage at the Ring end, before and after the doorbell is connected?

 

[shocksl]

Certainly looks like it. Could you borrow a multimeter to measure the ac voltage at the Ring end, before and after the doorbell is connected?

Would this multimeter do? Also shall I just put in on V setting?

Parkside PZM 2 A2 user manual (English - 106 pages)

Manual Parkside PZM 2 A2. View the Parkside PZM 2 A2 manual for free or ask your question to other Parkside PZM 2 A2 owners.

www.manuals.co.uk

 

[Avo Mk8]

Would this multimeter do? Also shall I just put in on V setting?

Yes that will do the job - presuming there is a battery in it and it's working Ok!
Turn the rotary knob one click to the V setting as you say, then press the select button until the AC wiggly line shows up, as per the instructions for AC volts (below)
With the transformer connected to power and the bell wires, check what is across the wires at the ring doorbell, I suggest measuring with and without the Ring connected - you should get pretty well the same voltage.
Good luck!