I've been signed up with SKY for the past 11 months, I get my phone line, TV & broadband through them. When I took out the package they promised me the world and were very helpful but after about a month my broadband speeds slowed down to less than 1 Mbps. I emailed them and they said it's because 'your in a rural location and BT haven't upgraded the exchange yet' so I asked why it was faster at the beginning and they couldn't give me an answer. For the past 10 months I have emailed them monthly asking if there is a way I can try and speed it up myself but they have not even had the decency to reply. So now that I've had enough and i'm going back to BT they email, phone and text me daily trying to get me to stay.....it's ridiculous! Has anybody else had issues with them or am I an isolated case?
No bonny lad ... you are not alone and as far as I can see all these companies are the same in promising the earth and not delivering when push comes to shove.
I use Virgin Mediocre for TV, Broadband and phone and have just recently chopped the package to the bone. It started at ÂŁ30 something all in, but has been gradually creeping up. The last bill was over ÂŁ70 which is ridiculous considering the quality of the TV programmes - repeats of repeats of American trash. I phoned them and demanded an explanation for the increases and they tried to fob me of by telling me it must be because I use the phone a lot so I told them to look at the bill and explain to me where all these expensive calls are and they couldn't because the phone is hardly used so they had no answer.
Next, I asked them why as a long established customer they were shoving leaflets through my door inviting me to become a new customer and offering me fantastic deals if I did. I told them that in my view it would make more sense to reward long-established loyal customers such as myself with these fancy deals and to do it the way they do is showing contempt for us.
Today, I resumed my ding-dong with Orange or EE as they seem to like being called.
They are another one who have been stealthily jacking their prices up over the years to the point where they tried to charge me double what the contract started out at for a "service" that won't allow me to use the phone anywhere near my own house - the signal is so bad.
So after a lengthy bowlocking session they agreed to drop the price to what it was in 2010 and asked if I was happy with that.
I said I wasn't because I had now decided that no matter what the price, they were still failing to provide the service that they were charging me for.
OK they said, we can sell you this "booster box" that you connect to your internet and it boosts the phone signal all around your house for ÂŁ100+
I said, you will not sell me anything of the sort, you will GIVE it to me as I see no sense in me buying one of your products to correct a problem with another of your products. I should not be having to pay for something to fix your problems!!
They came back with an offer of 75% off the price of this thing and I told them I would be seeking the advice of our local Trading Standards and they said go ahead or words to that effect.
The next call I made was to John who is the Trading Standards bod here and that's how this week I am the proud owner of a booster box free of charge as a "gesture of goodwill".
They can dress it up in whatever fancy suit they like but to me it's what they should have handed over without any fuss in the first place.
AND .... the phone works extremely well now - a full 5 bars of signal and crystal clear reception every time.
