actually, it doesn't look like a fault in the installation to me from those photos.Hi thanks for that, M C S is currently chasing the installer company.Sorry the photos are the best I can do as I find it difficult to get down to the floor level to do anything,But thank you for the reply I now know that with the wonderful respounce I have had the fault in this system is not my imagination and now I wont be fobed off by the installation company