Without getting too deep it could be a number of things, and with your knowledge not been in this field i fear a long winded conversation without getting far or you not fully understanding us, ask them if they have a POT' to change the speed, if so these can intermittently cause issues and give false outputs but this would be accompanied by them reporting other symptoms like if work ok until you set it at so and so speed etc, it may be what is known as closed loop speed control where a device measures the speed of the product or motor and feeds the info back to a control drive which then give accurate speed control, all these systems could be working correctly and reacting to a torque increase for the load on the motor like a cracked bearing which appears quickly then dissapears, this could slow down the motor momentary and the drive compensates as the issues disappears thus overspeeding for a short moment..... too many variables and causes to give an answer to be honest and really would require a site visit.