Which is a better system

[Eco Deal]

I lose a job today , And I am pretty P**sed not because of the sale but for the reason that I offered better products for less
And because the other installer told him SMA are best inverters in world and is local I lost the job.

My System was this

16 x Bosch 245w
16 x Solar edge power optimizers
1 x SE4000

£7800

Fully fitted blah blah

Other installers

16 x Canadian solar
SMA inverter - Prob a SB3800

£8000 k

now if the products where the same I would understand his choice

Makes me laff as the guy said I want a european panel to support the euro zone etc
then buys a panel from USA????

some people its like talking to a brick wall .

 

[SolarCity]

Sounds like he has been given a load of bull by the other installer. Inverters aren't generally well understoof by installer nor customer. The amount of times I hear "This inverter kicks in at a lower voltage" is ridiculous.

 

[infinity]

Out of curiosity why the solar edge as opposed to a string inverter?

 

[dansk]

even worse its a chinese panel! not even usa

 

[Gavin A]

even worse its a chinese panel! not even usa

not canadian either

 

[SRE]

I wouldn't stress about it - I hate losing jobs, but most of the jobs we get are because we are local. People can go and have a look at any job we've done, I've never yet gone to a house where we didn't make some sort of connection with the person, through friends, work, neighbours etc and people where we are much prefer that to someone out of area.

Now we could be installing mickey mouse systems because few of our customers know the difference but as most of our jobs come from referrals our reputation stands us in good stead. I doubt very much of the same would have happened in your own area because you'll have built up a reputation with all your work there. Some you win, some you lose and you're punching above your weight at the minute so I wouldn't worry too much

Just move on to the next job - at least you've got some ;-)

 

[Eco Deal]

Its not about losing the job like you said you win some you lose some ,

The guy as been mislead I tried to tell him this but he didnt understand why.

I prefer customer who know what they are talking about and done some reasearch

 

[SRE]

I prefer customer who know what they are talking about and done some reasearch

Me too it's easier to get in and out of the survey too.

 

[Eco Deal]

makes me laff when some people say I got a system for XXXX amount and then they tell you the products they bought I just have bite my tonge

 

[MorganPVI]

Unlucky, we've all had them. I had a customer a year ago that insisted on Schuco panels, he seemed rational but I wish I could hire the salesman that got to him first!!

 

[SolarCity]

I lost out to a local job because the salesman had convinced the customer that Mitsubishi panels were the best you could get. He told me that he didn't mind paying the extra to get a better panel.

Gutted.

 

[SRE]

I usually start our conversation with - we can get hold of any panel you want because we're not tied to one supplier but this is what, through experience, we've found is the best option for your situation. It leaves the door open if they are desperate for a different panel but like your approach.

 

[SRE]

I lost out to a local job because the salesman had convinced the customer that Mitsubishi panels were the best you could get. He told me that he didn't mind paying the extra to get a better panel.

Gutted.

Are you getting many enquiries? I've just had to tell another 2 customers that we can't get them to a D rating. I've sent them the payback @ 8.9p but I can't see it coming through - slate roof too :-(

 

[SolarCity]

No, vitually no enquiries. That was from a job last year.

 

[SRE]

Just trying to price up an off grid - think they will need a mortgage, I foolishly thought it would be 3 - 5 k extra!