Who is right?

[markadams]

Hi,

I did some electrical work for a customer which involved the replacement of an outside light and a couple of PIRs that the builder broke. The lights were intermittently tripping the RCD, When I changed the lights etc it was working fine so I assumed that the issue was solved so I billed the customer.

The customer has just come back and said it has started tripping again and they are not paying until it is fixed.

My invoice is for the installation work and not any fault finding so I feel that it should still be paid.

I am going back tomorrow to have a look at the lights again (which will incur an additional invoice).

Who is in the right?

 

[Darkwood]

If you've done loads of work for them then just oblige and explain intermittent tripping can be hard to nail down to a cause until it becomes a more permanent issue, no point drafting up papers of agreement with a regular customer if you never have done before with them as this will not go down well I suspect, just take it as a learning curve and maybe have a sit down and chat on your next job with them to ensure your all singing from the same hymn sheet. What I give as advice are just suggestions but you know this customer better than me so I'm sure you'll know how to proceed on this one now after a little forum banter.

 

[markadams]

The customer has an outstanding invoice for various jobs, they asked me the take this item off the invoice but I have suggested that we leave the invoice as it is and I have made time to go and investigate it more tomorrow. My concern is that it will be working and testing 100% so I will have a chat to explain tomorrow if I cant confirm that the issue is solved.

Thanks for all the advice.