Wiska Glands excellent customer service

[Gavin John Hyde]

I had some glands recently that were not the usual decent quality.
The rubber inserts were stiff and wouldn't compress too well.
Annoyed me as I bought them for a Cu change and had to use some horrid membrane glands instead to get the job done.
I emailed the customer services asking why the rubber was so below par..
They emailed back asking for part numbers, where bought etc..
Turns out CEF must have given me some old ropey stock that had sat on the shelf out back as Wiska said on there systems they hadn't ordered any for some time! If left out and in cold the rubber can stiffen and go hard.
As a goodwill gesture they are sending me one of the Sprint gland contractor packs they sell at the exhibitions. Worth around £30
A lot of companies wouldnt have even bothered replying or taking the effort to check the system to see when the wholesaler bought the stock last, asking for part numbers etc... The bloke then rang me this afternoon.
Wiska have gone up in my books now.
So all in worth a 5 minute email! i await my freebie...

 

[pirate]

Thanks for that...always good to hear good service stories!

 

[buzzlightyear]

I ring them up for freebee.

 

[Gavin John Hyde]

I ring them up for freebee.

If you dont ask you dont get. My mate who installs data cabling and fibre networks had some CK rods that had iffy screw fixings on the end.
Meant the rods separated when in a void somewhere,
Contacted CK who then sent him a large tube of rods and accessories.
Companies these days are so up against it with competition and knockoffs that they are keen to keep existing customers.
The good brands will go out of there way to put things right.

 

[Pete999]

I had some glands recently that were not the usual decent quality.
The rubber inserts were stiff and wouldn't compress too well.
Annoyed me as I bought them for a Cu change and had to use some horrid membrane glands instead to get the job done.
I emailed the customer services asking why the rubber was so below par..
They emailed back asking for part numbers, where bought etc..
Turns out CEF must have given me some old ropey stock that had sat on the shelf out back as Wiska said on there systems they hadn't ordered any for some time! If left out and in cold the rubber can stiffen and go hard.
As a goodwill gesture they are sending me one of the Sprint gland contractor packs they sell at the exhibitions. Worth around £30
A lot of companies wouldnt have even bothered replying or taking the effort to check the system to see when the wholesaler bought the stock last, asking for part numbers etc... The bloke then rang me this afternoon.
Wiska have gone up in my books now.
So all in worth a 5 minute email! i await my freebie...

How long?

 

[Gavin John Hyde]

How long?

How long? there is many ways to answer that @Pete999 I am not one to boast about such intimate things.....
If you mean how long they were left out back.... well I dont know for sure but the Wiska guy had emailed Germany and the tech team gave him some talk on temperature affecting rubber etc..

 

[westward10]

Well surely this same degredation will occur if the same conditions occur after installation.

 

[Squid]

Well surely this same degredation will occur if the same conditions occur after installation.

Rubber goes hards holding on to the cable makes it non removable.

 

[telectrix]

tried one of their 32mm , fit 2 x 25mm and 1 x 16mm tails. would need a stinger missile to get the tails through. ended up cutting all the middle bit out and then gumming up with silicon.

 

[camerabloke]

Can’t believe you use CEF. Are you rich lol?

 

[Gavin John Hyde]

Can’t believe you use CEF. Are you rich lol?

Was working literally on the road up from CEF, so had a quick choice between driving through traffic elsewhere or walking 1 minute to cef. As denmans had none in stock.
We got Kew Electrical, who have just opened a branch literally next door to cef and wilts, so now they got competition in Bath, hoping prices get sensible. as with cef the price online and in branch seems to differ quite a bit...

 

[Squid]

Can’t believe you use CEF. Are you rich lol?

He lives South you Up North......... 'o)))))

 

[Corbs]

tried one of their 32mm , fit 2 x 25mm and 1 x 16mm tails. would need a stinger missile to get the tails through. ended up cutting all the middle bit out and then gumming up with silicon.

Have you tried some silicon spray on the rubber insert first before you install the tails ?

 

[Marvo]

I'm not entirely buying their story about temperature or age of stock having such a profound or lasting effect on the rubber but if their customer service is that good then all is forgiven.

 

[123]

Can’t believe you use CEF. Are you rich lol?

CEF can be good for certain things. I'm currently getting my 1.5 and 2.5 T&E from them as they are way cheaper than anywhere else.

But as always - CEF = CHECK EVERY FIGURE