BeckyG
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Hi There,
I'm having a bit of a nightmare trying to sort out a problem with my electric boiler,
So far I have had 2 electricians, 2 british gas engineers & a plumber take a look - and they haven't been able to get to the bottom of the problem,
To sum up what's been done so far:
1st electrician established that there is no problem with the electrics to the boiler & that the boiler itself does seem to be working - he advised that there may be something wrong with the meters itself - that it isn't switching to the off peak circuit
Called out British Gas - 1st guy arrived, said he had no idea what the electrician was talking about and that it was above what he could do
Spoke to British Gas again and fully explained - they assured me the next guy would be able to look at this problem. He arrived, and again advised that he didn't understand why they were calling him out, as the electricity to the flat in general is unaffected so the off peak must be working
Then had 2nd electrician back out again - he thought there might be something wrong with a contactor, so he replaced that. No change.
Then plumber came out to double check everything on the boiler. He replaced a cable to see if that would make a difference, but it did not.
My letting agency are trying to tell me that there is nothing more that they can do, as the electrician & plumber are both agreeing that it is British Gas who need to fix this problem with the connection to the off peak circuit,
But how do I get them to fix it? How can I explain to them exactly what needs to be done? I've tried twice now, using the electricians exact wording and it's still not yielded any results!
If anyone has any insights whatsoever i'd be extremely grateful,
The standard switch/boost is really expensive to use on a pay as you go meter so I don't want to be stuck this way! It's also not very good at heating the water enough to have an actual bath.
Thanks in advance!
I'm having a bit of a nightmare trying to sort out a problem with my electric boiler,
So far I have had 2 electricians, 2 british gas engineers & a plumber take a look - and they haven't been able to get to the bottom of the problem,
To sum up what's been done so far:
1st electrician established that there is no problem with the electrics to the boiler & that the boiler itself does seem to be working - he advised that there may be something wrong with the meters itself - that it isn't switching to the off peak circuit
Called out British Gas - 1st guy arrived, said he had no idea what the electrician was talking about and that it was above what he could do
Spoke to British Gas again and fully explained - they assured me the next guy would be able to look at this problem. He arrived, and again advised that he didn't understand why they were calling him out, as the electricity to the flat in general is unaffected so the off peak must be working
Then had 2nd electrician back out again - he thought there might be something wrong with a contactor, so he replaced that. No change.
Then plumber came out to double check everything on the boiler. He replaced a cable to see if that would make a difference, but it did not.
My letting agency are trying to tell me that there is nothing more that they can do, as the electrician & plumber are both agreeing that it is British Gas who need to fix this problem with the connection to the off peak circuit,
But how do I get them to fix it? How can I explain to them exactly what needs to be done? I've tried twice now, using the electricians exact wording and it's still not yielded any results!
If anyone has any insights whatsoever i'd be extremely grateful,
The standard switch/boost is really expensive to use on a pay as you go meter so I don't want to be stuck this way! It's also not very good at heating the water enough to have an actual bath.
Thanks in advance!