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  1. I

    Customer not paying

    I wish I had now to be honest.
  2. I

    Customer not paying

    Anyone got any advice on what to do please? I'm owed nearly £400 for various work for a customer. The work included replacing light fittings and accessories, all of which I supplied. I also, soon after doing this work, did two EICRs for her. To cut a long story short she was very unhappy that...
  3. I

    Appliances in single phase property damaged by 415v

    That's pretty much what I said, but for whatever reason that made it clear that I "lack some very basic knowledge of the electricity distribution system", which is actually completely wrong. Anyway, I've spoken to the lady again, she's been in contact with Northern Powergrid and they have...
  4. I

    Appliances in single phase property damaged by 415v

    Deleted.
  5. I

    Appliances in single phase property damaged by 415v

    Deleted
  6. I

    Appliances in single phase property damaged by 415v

    Yes clearly. Should have broken in to the substation to have a closer look. Or maybe turn up to the DNOs head office with a loaded shotgun and tell them to send someone out or I'll blow their head off!
  7. I

    Appliances in single phase property damaged by 415v

    So instead of getting personal, how about you tell us your theory! Not quite sure how I can be "out of [my] depth" when the fault is on the supply side and acknowledged it's the DNO's responsibility and contacted them.
  8. I

    Appliances in single phase property damaged by 415v

    Possible broken neutral, I couldn't investigate any further as it's the DNOs domain.
  9. I

    Appliances in single phase property damaged by 415v

    The supply voltage was too high. Yes I agree it was bad of them. I meant anyone that's had equipment damaged. When I spoke to them I made it very clear that I was getting 415v at the supply.
  10. I

    Appliances in single phase property damaged by 415v

    I'm going back tomorrow I said drop off some more light bulbs for her and I'll try asking them. How likely is it to for them to successfully claim for damage from NPG?
  11. I

    Appliances in single phase property damaged by 415v

    Yes, she rang them first and they told her to isolate the supply and call an electrician. At that point it wasn't clear what had happened, they could have reasonably just thought it was a faulty light fitting and nothing to do with them. When I realised what the problem was I phoned back but...
  12. I

    Appliances in single phase property damaged by 415v

    I hope so but would have thought he'd made some comment as to what had happened or acknowledged the fault.
  13. I

    Appliances in single phase property damaged by 415v

    That's what I'm thinking. I looked and looked all over the building, couldn't find any service room, all locked doors were just storage cupboards. There is actually a substation on the driveway to the apartments and I suspect they are fed directly from that rather than via a main supply to the...
  14. I

    Appliances in single phase property damaged by 415v

    Got an emergency call out from a very worried old lady the other night - the power at her apartment had gone off and the kitchen light was smouldering badly. She'd been on the phone to the DNO (Northern Powergrid), they were telling her to turn the main switch off but she couldn't understand and...
  15. I

    Help with Wylex board

    Normally I would but they would have been too close to the hole for the cables
  16. I

    Help with Wylex board

    The original board I'd got was an NM606FLEXS and the breakers are NHXS1B. Board I got was NM1106L.
  17. I

    Help with Wylex board

    Doing a CU change yesterday, having purchased an 8 way Wylex board and 6 Wylex miniature RCBOs recently, and was about to fix the board until sods law, it's a stud wall and the screw holes don't align with the vertical battens. Decided the easiest thing to do would be get an 11 way. As I was...
  18. I

    EICR for less than £100?

    Quoted a regular client for 140 for one today, which I think is reasonably for the size. They replied to say they'd had another quote for 80. I just told them I can't compete with that and couldn't help but say how cheap that is. Naughty of me but it's so incredibly frustrating.
  19. I

    EICR - Landlord wants to change CU and retest after EICR

    I've done a few EICRs for a landlord and the latest one of his I've given an unsatisfactory, I've advised changing the CU - existing one is old and cracked, earthing needs upgrading and no RCD amongst other things. He has a "handyman" who I often work alongside with and seems a bit overly keen...
  20. I

    NAPIT Certification Scheme How long after assessment to go live?

    I decided to join Napit and my first assessment was end of October. Everything was in order but not heard anything since and status on my login still says "pending assessment." Tried emailing my assessor but not had a response. Anyone with experience of Napit know if this is a normal time span...

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