customer

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  1. P

    Rat chewing cables in loft, what would you advise the customer?

    Someone has messaged me asking to come have a look at their house as the breaker has tripped. They think they have a rat problem and the cables are being chewed in the loft. I’ve advised them to get the rat problem sorted or get pest control in to remove it as if I fix the cable it will get...
  2. 1

    I finished a job months ago , now the customer says somethings not working. Do I charge ?

    So a few months back I fitted an outside socket , the customer has messaged me saying it doesn’t work and I need to come and fix it etc. do I charge ? As it was all working fine when I left. Thanks
    • 123bill
    • Thread
    • charge customer electrical work finished job months not working working
    • Replies: 28
    • Forum: UK Electrical Forum
  3. K

    No earth at lights, customer won't change?

    Hi guys wondering if you could help? I have just installed a new fuseboard with rcbos and spd. During the install I noticed that the lighting circuits have no earth. I have informed the customer but she doesn't want me to change lights to class 2 fittings as she is happy with her current...
  4. S

    Advice needed on customer

    Priced to do kitchen electrics & mains board upgrade for someone a while back, they accepted my price. I explained that the mains needed changed as there was no RCD protection & prior to upgrade I’d carry out an EICR on the installation & if any C1 or C2 observations were made these would need...
  5. J

    Customer questioning his zappi EV charger.

    Hi Everyone, before I start ill admit I have very little knowledge of EV chargers etc, I have had a question from a customer who has had a 7kw zappi installed and his wife has just bought an audi a3 tfsi e. This apparently will only charge at a max rate of 2.9kw as its a hybrid, hes concerned...
  6. HappyHippyDad

    Customer wants round back boxes and round sockets, round everything!

    My customer wants to fit round sockets and switches. He has sent me a link to the back boxes that are required. A few questions.. 1. Has anyone fitted these before (see links below)? if so, did the backboxes take much longer than normal 25mm boxes? I believe they are 46mm deep or even 66mm...
  7. Keyur Patel

    Help with a difficult customer!

    Hello there my fellow electrician. Need some advice about a customer who is being very difficult and annoying. I was called out by the customer who got my number from the Niceic website for a fault in his kitchen. Cutting the long story short! His flat was a mess with many non Compliance’s so...
  8. S

    Customer wants to buy the cable

    Supply to outbuilding gym with 10 sockets and 10 downlights, boiler spur and outdoor wall lights Then to a 50amp pool supply 16meters from main cut out to gym and then 9meters from gym to pool I suggested SWA buried 25mm and then a 10mm He has been told 10mm and 6mm
  9. S

    Difficult customer- need some advice.

    Back in February I was asked by one of my past customers to start an urgent job, he had a landscaper in to start that week and needed me to get some lights put up in his garden. I STUPIDLY went ahead with the job without a plan/quote in place. Charged him my usual day rate and gave him materials...
  10. timhoward

    Email from customer about shower pump

    This could be interesting. Any thoughts/predictions: I have a pump operated shower – in the past year the pump has been replaced 3 times as it stopped working – but the plumber is at a loss to the problem and said it must be something to do with the electrics? This makes sense, because if I go...
  11. S

    Customer not paying, feel like I’m getting the run around

    Hi all, biting my tongue here! Have recently gone self employed in January, so cashflow is critical right now. I done some work for a lady, agreed an hourly rate which she was happy with as it worked out almost £180 cheaper than job price she had been quoted elsewhere. Originally she wanted 2...
  12. F

    What do you say when you've quoted and the customer says; "that sounds like a lot?"

    Just curious, it doesn't happen to me often with what I charge but on occasion. Explaining what or why the costs are involved with the job never really seems to gain any ground.
  13. L

    Excellent customer service from "Kewtech"

    I have had my 63 plus since new and love the small foot print and ease of use etc. I have experienced a simple issue with an accessory . And the Dealer replaced the first one . Today it failed .But after a quick email to Kewtech .Its been replaced . Nothing major, no one died ! . But good to...
  14. captaincaveman

    Is it ok to tell a customer where to go?

    I've seldom wanted to tell a customer where to go but just got back from doing a quote in Bredbury, Stockport where I very nearly did! The customer was after 3 quotes for a rewire after his consumer unit "blew up" and was replaced by an "NIC" electrician who told him he needed a new rewire and...
  15. I

    Customer not paying

    Anyone got any advice on what to do please? I'm owed nearly £400 for various work for a customer. The work included replacing light fittings and accessories, all of which I supplied. I also, soon after doing this work, did two EICRs for her. To cut a long story short she was very unhappy that...
  16. W

    Connecting 2 3.5kw ovens

    Hey people, i have two 3.5kw ovens to connect, customer has an existing 10mm t and e in situ on a 32 amp breaker, would this be okay in your opinions
  17. A

    Easycert = zero customer service

  18. D

    Customer actually starts sticking his hands inside a live board while chatting to Delroy

    https://www.electriciansforums.net/media/dont-touch-that-hands-on-customer-attempts-insanely-dangerous-diy.19349/ Scroll to about 4.30 minute mark , I honest don’t think I have ever had a custOmer physically stick their hand inside the consumer unit while I’m trying to work delroy Gets all the...
    • Dustydazzler
    • Thread
    • actually board customer hands inside live while
    • Replies: 7
    • Forum: UK Electrical Forum
  19. Michaelwgroves

    New Consumer Unit - Fussy Customer - PV future proof

    My next job is to install a new Consumer unit for a really fussy customer.........ME! My goto brand is Hager, but will look at others. I also like Wylex, but typically don't fit for customers because of price. I'm not interested in cheap, but full RCBO installation might be over the top. It...
  20. J

    TPN Armoured Install Customer does not wantto bury the cable

    Hi One day i will be able to contribute a bit more than just asking questions - sorry... A customer of mine has some alterations to an existing installation, where by we will have to install a new 25mm TPN supply from the DNO to a point circa 25m away. The cable run is on private property and...
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