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customer

  1. D

    Customer in a hurry...

    So just got a text from an old customer who i have done odd jobs for over the years , like put up outside lights etc. they asked me if I could put up 2 hall lights they just got. i replies yes no problem , it would be later this month. their reply was they wanted it done today , because if they...
  2. H

    Difficult customer! Refusing to allow me to rectify faults.

    First Post on here but I need some advice so bare with please! So I recently got called to a job from a customer who had their consumer unit changed by an "electrician" who fitted a split load rcd board. When the rcds repeatedly tripped he walked away from the job on nothing but MCB and main...
  3. R

    Is someone trying to rip a customer off? Advice on a Fire Risk Assessment

    Hi So a customer of mine has just had his fire extinguishers tested and for some reason the guy doing the fire extinguisher check removed this 600x600 flat LED panel and looked above it and said that what he sees is not safe and it's a fire risk. He proceeded to quote £600 to have 7 of these...
  4. J

    Hot tub, summerhouse, awkward customer

    Right, I have read so many threads and have been reading regs for the past 2 hours and cannot come to a conclusion without contradicting myself... I have a customer who has ordered a 6ft x 6ft hot tub, 20amp, and a 12ft x 8ft summerhouse. Supply for the hot tub is obvious, however, the customer...
  5. G

    What next, dodgy customer....

    Hi all, Got called out to a job today where there was 240 volts found between neutral and earth on a cooker circuit (load side only, after the switch). Customer advised me the cooker engineer said it was the switch, I advised I doubted it very much, and my testes indicated it was not this...
  6. P

    How many more sockets?

    A customer has asked me to quote to fit some more sockets in the room pictured below, and I suggested another 4 doubles just to ensure they have enough. Do you think another 4 doubles Is sufficient?
  7. Weezy

    Customer Demanding We Pay For Her Blinds ££££££ Need Serious Advice.

    Im seeking advice from a job we have done with the most difficult customer of my whole career. We're a family business of 50+ years and take pride in our work and after today have been left debating whether its all worth it. I will explain the best i can: We was called to a job to remove 3 old...
  8. littlespark

    Customer thinks smart meter is wrong

    Going to see a new customer tomorrow. He thinks his new smart meter is reading higher than he thinks. I don’t know the house, but guessing at still old fuseboard rather than mcb or rcd looking at the street address. Anything easy I should be looking for to explain high usage? I’ll suggest LED...
  9. S

    Customer wiring own electrics

    Hey guys Went to a customer today who wanted some electrical work looking at. Turned up and he showed me a granny annexe he had wired himself. (He has assured me he has 30years experience in the industry) he now wants it testing and certifying and a part p certificate issuing. I’m not...
  10. P

    Grid plate customer request

    I have had a customer ask me about installing a grid plate in their kitchen as part of the quotation for a rewire of said kitchen. It wil need to include a 16A oven, washing machine, dishwasher,extractor hood and microwave oven. I have not used one of these before so thought i would ask people...
  11. I

    Customer thinks I’m ripping him off

    Hi people I’ve recently given a customer a quote for a board change on a 1970 property which needs 2 x 6way boards “small space “ And installing a 40mtr supply to the bottom of a garden for a hot tub which has to be clipped half way and underground for 10mtrs So it’s 2 days Labour and...
  12. littlespark

    Lap c*ap... I know, but its requested by the customer

    A good customer of mine has bought a brand new house, with existing outside sockets of the Lap brand, fitted by the builders, I don't know who did the electrical work. The external sockets (3 of) are wired on the rfc… He would like another socket at the bottom of the garden for his "beer shed"...
  13. M

    Customer complaining about getting a shock from light switch

    I was wiring a new kitchen for a customer and they commented on how they kept getting a shock from light switch and had been for the last 10 years since they bought house. The lighting is wired in twin (no earth ) so had to explain that all metallic switches and lights would have to be changed...
  14. D

    UNUSUAL CUSTOMER REQUEST 'FANS'

    Been to see a job where someone has had a brand new bathroom and ensuite shower room done. The electrician changed the lights and put up a new pull cord but never installed any extract fans. I have costed for 2 inline fans as easy access to the loft and propose to vent via the soffit. They have...
  15. J

    internal house hallway, 2 way lighting, customer wants to retain 2 way light switches but add aPIR

    Hi Guys, customer's house hall has 2 way light switched circuit, I have been asked to add a separate PIR to the existing light circuit to allow the lights to come on when PIR is activated, he wants to retain the existing 2 way switches as overall on/ off control when required independent of...
  16. buzzlightyear

    CUSTOMER BLAMED PLUMBER

    I had a call from a customer ,I have problem with the shower it keeps blowing ,I had turned up to the job I said where is shower that keeps blowing .up stairs said the customer .went up the 13 wooden stairs in to the bathroom mmm. I thought looking across the stair well .now that's not a 45...
  17. P

    Customer Question: Two gang switch for light & fan?

    Hi, I am having my flat rewired and the shower room in onto the bedroom. I asked the electrician to install a separate switch for the fan and the light so I can have discretion on when each is used. He has put one switch in for both with an isolator switch above the door. Where this could...
  18. Gavin John Hyde

    Wiska Glands excellent customer service

    I had some glands recently that were not the usual decent quality. The rubber inserts were stiff and wouldn't compress too well. Annoyed me as I bought them for a Cu change and had to use some horrid membrane glands instead to get the job done. I emailed the customer services asking why the...
  19. HappyHippyDad

    Removing an electrical cable on customers property... that doesn't belong to the customer!

    Afternoon all, I have just been to do a quote for an elderly lady to remove a cable from under a stone driveway. Her neighbours jacked up her car and moved it off her driveway, then made a channel in her driveway, then laid their cable across her driveway to their garage. They gave her...
  20. Marcus Vaughan

    Customer completed own repairs after my EICR

    Not a question. Just feeling annoyed and venting. I carried out an EICR on a small domestic property, cleared a few small faults free of charge but gave an Unsatisfactory to Main Earthing and Equipotential Bonding Conductor Sizes. Gave a low quote to put right. He now phoned me up to say he...

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