customer

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  1. P

    Electrical danger notification and non paying customer

    OK so I have a customer who won't pay ( claim not to have the money). Its a shop due to open tommrow and its not finished, there are bits missing all over and only a couple of circits temp connected. Should I do a EDN to cover my arse as its not finished or tested.
    • Pud
    • Thread
    • customer danger electrical notification paying
    • Replies: 6
    • Forum: UK Electrical Forum
  2. timhoward

    The customer is always right. Oh....

    I wonder if anyone has some good stories of really easy call-outs made a lot more difficult by the customer's rather fixed views. Here is my starter for ten: A call out for a MCB for ring final circuit tripping. Customer had serious attitude, absolutely convinced it was the kettle causing it...
  3. James

    A shining example of customer service

    https://www.ladbible.com/community/uk-electricians-pay-boy-wage-after-working-in-his-house-for-six-weeks-20210329
  4. Designmen90

    Customer distribution board

    Does anybody read 61439-3 normative? There wrote: "Verification of the cabapility of the CDB (customer DB) to withstand a 16kA fault". Does it means that all CBs (lighting, fridge, climate, oven, etc...) in any houshold DB should be at least 16kA?
  5. M

    Customer want extra sockets and additional wiring points with this fuseboard

    Hi all As stated above see attached photo. Have never seen one of these any certainly doesn't look to have RCD protection so question is how do I comply with regs as am hearing now RCD spurs and sockets are not compliant with regs anymore ( or if they ever were) this would get me around the...
  6. marconi

    Keeping the customer satisfied.......

    View: https://www.youtube.com/watch?v=dVmw_fn_KFo One of my favourite comedians.
  7. D

    Customer in a hurry...

    So just got a text from an old customer who i have done odd jobs for over the years , like put up outside lights etc. they asked me if I could put up 2 hall lights they just got. i replies yes no problem , it would be later this month. their reply was they wanted it done today , because if they...
  8. H

    Difficult customer! Refusing to allow me to rectify faults.

    First Post on here but I need some advice so bare with please! So I recently got called to a job from a customer who had their consumer unit changed by an "electrician" who fitted a split load rcd board. When the rcds repeatedly tripped he walked away from the job on nothing but MCB and main...
  9. R

    Is someone trying to rip a customer off? Advice on a Fire Risk Assessment

    Hi So a customer of mine has just had his fire extinguishers tested and for some reason the guy doing the fire extinguisher check removed this 600x600 flat LED panel and looked above it and said that what he sees is not safe and it's a fire risk. He proceeded to quote £600 to have 7 of these...
  10. J

    Hot tub, summerhouse, awkward customer

    Right, I have read so many threads and have been reading regs for the past 2 hours and cannot come to a conclusion without contradicting myself... I have a customer who has ordered a 6ft x 6ft hot tub, 20amp, and a 12ft x 8ft summerhouse. Supply for the hot tub is obvious, however, the customer...
  11. G

    What next, dodgy customer....

    Hi all, Got called out to a job today where there was 240 volts found between neutral and earth on a cooker circuit (load side only, after the switch). Customer advised me the cooker engineer said it was the switch, I advised I doubted it very much, and my testes indicated it was not this...
  12. P

    How many more sockets?

    A customer has asked me to quote to fit some more sockets in the room pictured below, and I suggested another 4 doubles just to ensure they have enough. Do you think another 4 doubles Is sufficient?
  13. Weezy

    Customer Demanding We Pay For Her Blinds ££££££ Need Serious Advice.

    Im seeking advice from a job we have done with the most difficult customer of my whole career. We're a family business of 50+ years and take pride in our work and after today have been left debating whether its all worth it. I will explain the best i can: We was called to a job to remove 3 old...
  14. littlespark

    Customer thinks smart meter is wrong

    Going to see a new customer tomorrow. He thinks his new smart meter is reading higher than he thinks. I don’t know the house, but guessing at still old fuseboard rather than mcb or rcd looking at the street address. Anything easy I should be looking for to explain high usage? I’ll suggest LED...
  15. S

    Customer wiring own electrics

    Hey guys Went to a customer today who wanted some electrical work looking at. Turned up and he showed me a granny annexe he had wired himself. (He has assured me he has 30years experience in the industry) he now wants it testing and certifying and a part p certificate issuing. I’m not...
  16. P

    Grid plate customer request

    I have had a customer ask me about installing a grid plate in their kitchen as part of the quotation for a rewire of said kitchen. It wil need to include a 16A oven, washing machine, dishwasher,extractor hood and microwave oven. I have not used one of these before so thought i would ask people...
  17. I

    Customer thinks I’m ripping him off

    Hi people I’ve recently given a customer a quote for a board change on a 1970 property which needs 2 x 6way boards “small space “ And installing a 40mtr supply to the bottom of a garden for a hot tub which has to be clipped half way and underground for 10mtrs So it’s 2 days Labour and...
  18. littlespark

    Lap c*ap... I know, but its requested by the customer

    A good customer of mine has bought a brand new house, with existing outside sockets of the Lap brand, fitted by the builders, I don't know who did the electrical work. The external sockets (3 of) are wired on the rfc… He would like another socket at the bottom of the garden for his "beer shed"...
  19. M

    Customer complaining about getting a shock from light switch

    I was wiring a new kitchen for a customer and they commented on how they kept getting a shock from light switch and had been for the last 10 years since they bought house. The lighting is wired in twin (no earth ) so had to explain that all metallic switches and lights would have to be changed...
  20. D

    UNUSUAL CUSTOMER REQUEST 'FANS'

    Been to see a job where someone has had a brand new bathroom and ensuite shower room done. The electrician changed the lights and put up a new pull cord but never installed any extract fans. I have costed for 2 inline fans as easy access to the loft and propose to vent via the soffit. They have...
    • Dustydazzler
    • Thread
    • customer fans request unusual
    • Replies: 9
    • Forum: UK Electrical Forum
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