7 Day cooling of period?

[jasew]

The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008

After reading up on this - we are supposed to get contracts signed for all work over £35 then give 7 days to ' cool off '
or get the customer to sign a waiver if starting straight away.

My questions - Do you guys do this ? And what do you do for an emergency call out ?

As the above regs say the customer does not have to pay if they're not followed.

Cheers
Jase

 

[DurhamSparky]

yes i do it and yes they sign waiver!!

 

[nikmet]

The waiver makes a mockery of the whole thing....................what if the customer later claims to have been pressurised into signing the waiver?? Another farce imposed onto us!!

 

[mayfair]

what a sad and americanised place the UK is becoming!

 

[Octopus]

Never bothered, that said most of my estimates go by email and are acknowledged by the clients when confirming dates so I suppose its covered.

 

[Adam W]

I seem to remember when I worked for ntl one of the terms and conditions was something along the lines of:
'By agreeing to have the service installed you are agreeing to abide by the terms and conditions of contract.'

 

[Rampage]

Isn't this only for cold calls?
ie. if the customer has contacted you to visit, then it's not applicable.

 

[Rampage]

Isn't this only for cold calls?
ie. if the customer has contacted you to visit, then it's not applicable.

Apparently not.
Gloucestershire Trading Standards - Business Advice - <font color="#0000CC">Cancellation of Contracts made in a Consumer's Home or Place of Work etc. Regulations 2008</font>