alarm help

[fryerkid32]

hi, my nan had a burglar alarm installed about two years back and every 6 mounths or so it comes up with lock out. Is their anyway of finding the enginers pass as she gets charged around 60 pound a time! or would it be easyer to just install a new panel

the panel is Eurosec cp8l

cheers.

 

[jellen]

I would phone the manufacturer and ask them if there's a way of resetting the engineers code. Failing that ask the company that installed it for the code, they may put up a fight but think they have to give it to you?!?!.

Also if the panel keeps going into lock out, it sounds like there may be a fault with the installation which surely they should fix free of charge if its still under guarente.

 

[Lou7]

they've probably set it to go off to get the call out.!!
A friend of mine went on a course about fire alarm panels and was told that it could be set to display a message to "Call Engineer" at any date he wanted.!!

 

[fryerkid32]

lol just went up their and sorted it took cover off disconected the supply (mains and battery) left it to reset and it worked lol

they've probably set it to go off to get the call out.!!
A friend of mine went on a course about fire alarm panels and was told that it could be set to display a message to "Call Engineer" at any date he wanted.!!

yeh they have lol, the default code in the book was 5678 and it was changed scammin buggers they also charged her 600 to put it in! which she told me today!

 

[cfsfire]

The engineer code should be set by the company that installs the system.

The reason for this is there is alot of functions that only a true intruder alarm company know how to correctly set. This make the diffrence between the system working or not! This could also mean if the system did not work the installing company could face a court case because of it.

However you have paid for the system and it is owned by you so you should not be tied into the company that installed it. We only ask that the owner of the system requests the engineer code in writing which we will then provide but with the code point out that the system would not be covered by us should there be a break in and the system not work.

We looked at one job where the owner had set the night set mode to not set any detection devices, because this was programmed in the engineering mode it will not warn them in any way. This ment at night the system was merly saying set and not activating any devices.

Hope you can see why the codes have to be controlled but i do not agree with companies that charge £60+ to provide it to you.

Adam
CFS Fire & Security

 

[fryerkid32]

The engineer code should be set by the company that installs the system.

The reason for this is there is alot of functions that only a true intruder alarm company know how to correctly set. This make the diffrence between the system working or not! This could also mean if the system did not work the installing company could face a court case because of it.

However you have paid for the system and it is owned by you so you should not be tied into the company that installed it. We only ask that the owner of the system requests the engineer code in writing which we will then provide but with the code point out that the system would not be covered by us should there be a break in and the system not work.

We looked at one job where the owner had set the night set mode to not set any detection devices, because this was programmed in the engineering mode it will not warn them in any way. This ment at night the system was merly saying set and not activating any devices.

Hope you can see why the codes have to be controlled but i do not agree with companies that charge £60+ to provide it to you.

Adam
CFS Fire & Security

all fair enough but for a alarm company to charge 600 pounds to install a new box and bell with everything else already in place (contactors, pirs ect) to an old lady who doesnt know anything about it and then go on charge her 60 pound every 6 mounths for a new battery and turn off lock out is a discrace

 

[cfsfire]

Didnt read that bit. What company was it. Post there company name and details here and if someone in the future searches for the company or reviews of them hopefully this post should come up.

If you arent allowed to do that on these forums there are plenty of free, company review sites on the net use a couple of them to make it known.

If the system only had up to 8 detection devices it should of cost only half of what they paid.

 

[fryerkid32]

Didnt read that bit. What company was it. Post there company name and details here and if someone in the future searches for the company or reviews of them hopefully this post should come up.

If you arent allowed to do that on these forums there are plenty of free, company review sites on the net use a couple of them to make it known.

If the system only had up to 8 detection devices it should of cost only half of what they paid.

yeh will do mate not sure what the company name is at the moment will find out tomorow.

 

[cfsfire]

Right just read your post properly. Hopefully i can help.

The system has been set by the installation company to have the service timer activated. When the system is overdue for the service the lock will appear untill the service company services the system and resets the timer.

This function is normally used on police response system where if the system is not serviced at certain intervalls it will inviladate the insurance hence the need for definate service dates.

Hopefully you nan hasnt signed a contract which states she will have X number of service visits per year otherwise she will be tied in untill the contract expires.

Ask the installation company to remove the service timer, you will contact them if you would like the system servicing not the other way round. They will problery try to charge for this but say that you never wanted the system to be set this way in the first place. Find out if they are NSI or SSAIB approved they will be the governing body which you can say you will contact. Also you have trading standards.

They should not of set up a service timer without written consent from the client (you nan).

Also the control batteries should last 4 - 5 years. I cant remember the year exactly but the control panel battery has to be replaced after every 4 years possibly 5.

I cannont give out codes or manuals or any detailed information publicly but if you get really stuck email me at [email protected] and i can pass on the manufacturers contact details.

Hope this helps,