If you don't loose some you are not charging enough. If you loose them all you are charging too much.
 
Yep I tend to agree I give a cost and then I get What!!!! then I will get back to you then I do a job and I get told well a good service at a good price so why is that well not all customers are the same I am finding this out even more so as I stepped in for a guy who was semi retired and doing the job to keep busy only problem was he was cheap and he was busy so when he returned I thought great no more hassle then he retired so when his customers call he puts them on to me only thing is they expect to pay what they payed him 3 years ago so when they call I tend to take a sharp intake of breath be polite then say to myself some you win some you lose.

Also remember some customers will scream and shout at the cost then think nothing of spending £500 to let a garage give their pride and joy a wipe down with a oily rag and then convince them that it was a state of the art service.
 

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Am I expensive?
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