Am i the only one who gets these customers?!

[Besoeker]

Its impossible to do a quote without visting an existing installation, visiting the building site or having the drawings.

Totally agree.

 

[DuaneMHunt1976]

Wasn't there some drug growing place wanted just 20 double sockets all stacked on top of each other

 

[Leesparkykent]

A mate of mine did a large bungalow rewire a few years back where the upstairs was getting converted more or less doubling the size of the house. This was to be project managed by the owner to save money. 2 huge en suite bedrooms upstairs as well as box room, landing area, heating cupboard. Price was agreed, didn't hear anything for many weeks though.

He gets a call on a Thursday morning. "Can you come and start putting some cables in soon please ? The roof conversion is nearly complete and the joiner is putting down the upstairs floor on Monday you see and also the boarders will be closing up the stud walls next week. You should get it all done tomorrow right ?" Unreal !

The whole job was a mess. He went though 3 plumbers that we knew of. The first one walked off site after just completing the first fix pipework. He asked why we were wiring for 2 stats, "Well the up and down heating zones are separate we were told from day one" The owner must have thought the plumber psychic too. He packed up and left there and then.

He also kept asking us to add on bits and bobs he had forgotten as we highlighted problems nearly every day with his original spec and design. His wallet nearly had a heart attack when presented with nearly a £2k extras bill. Apparently you can just ask for whatever you want once the price has been agreed and the price won't change.

I hate customers like this, I've been burnt in the past with extras when it's time to pay up. Now anything not agreed at the start I won't do untill I've received written instruction stating its an extra on the agreed price.