arrrgh

[SRE]

I guess you just have to be thankful that it's happened on the November margins rather than today's - that would have hurt even more!

 

[Gavin A]

I've not exactly got novembers margins sat in a bank account to pay out for such issues though. The payout is coming from todays margins.

 

[SRE]

Point taken - fortunately we've managed to keep our overheads to a minimum and hung onto ours for the winter, it's different when you employ people, I'm glad I'm not in that position although I was fuming we hadn't taken on staff in November. Some you win some you lose. It's all about getting through the winter now.

 

[sedgy34]

yes, but the training courses are mostly shockingly bad IME.

This was from last novembers mad rush, done on a saturday, and IIRC we'd been working til 9pm the night before getting 3 jobs done in the day between 2 teams, so I think this was just an aberation, possibly because one of them took over from the other part way through or something. I do think I'm going to have to recheck a selection of the installs from that period just to be sure though.

When we do an install we call the customer up or an email after a couple of months asking for a meter reading so we can quickly calculate if its doing what it's supposed to.

 

[Gavin A]

this was the suppliers meter, so I'm not sure how that would help, particularly as the guy had just bought the place so didn't have previous energy data.

We do ask them to check that the generation meter has moved on properly.