Changing light fixture

[Simon15]

I am not a native english speaker and I guess I do not understand correctly the terms.
This is the whole product

 

[westward10]

Can you show the other side of both those parts. Your English is fine.

 

[Simon15]

That is the both sides of the product.

 

[westward10]

Sorry I thought it came in two parts. All you can do is check the connections and see if that resolves it. Have you checked nothing has tripped at your distribution board.

 

[Simon15]

No worries. I will try mounting the old light tomorrow and see if it works. Everything okay on the distribution board, there is more lights on the same circuit breaker and they work when I turn it on.

 

[westward10]

If your old light still functions when you refit it take the new one back. Good luck.

 

[SJD]

This part appears to have a variable light colour, from 3000K to 6000K, so there must perhaps be some way of setting that? I'm just wondering if the light has not been set up, and doesn't know what colour of light to give out, so it gives out nothing?

Were there any instructions about installing or setup? Ideally in English.

Update: I just noticed on another photo online, there is a switch, which I guess sets the light output. Presume you have that set on one of the positions. I have come across lights that don't like such switches being moved while powered up, so hope you did not do that.

 

[Simon15]

Thank you for your answer. Yes, there is a 3 position switch for variable light colour. I tried different positions, but not while it being powered up.

I am attaching the manual.

It does not seem that I made any installation mistake. My guess is that this light really does not have the driver - I will call to the store on monday and inquire about that.
[automerge]1575758619[/automerge]

If your old light still functions when you refit it take the new one back. Good luck.

Thank you

 

[SJD]

The fitting may just be faulty.

I've had one or two LED fittings that were dead, supposedly new out of the box. Though in one case, I suspect it was a customer return that got sold again.