We are mainly CEF at tho moment and although i agree that you do need to keep a eye on prices and make sure returns are credited some time within the next year ! ( but then again they all seem like this if not watched )
We do get on extremely well with our rep , to the point he came to the wedding of my other director last year and is due to come up and stay with my family in the summer with his other half .
It seems others have had big problems with them , but we find their service is second to none most of the time , for things like daily out of hour delivers , it is not uncommon for one of them to do a 400-500 mile round trip to pick parts up that have only been ordered in the morn to be fitted in the afternoon if really needed , and there is a no quibble policy on any returns or warranty gear , and just to add they manged to secure all the extra modules we needed in the December solar rush whilst increasing our credit limit over night by ÂŁ200,000 to make it work !
So all in all they seem pretty good up till now ?
I think you really do need to build the relationship and rapport though and also paying on receipt of invoice and not 30/60 days latter helps a very large amount !