City and guilds are useless!

[Sparksaflyin]

Does anyone know how to go about complaining to city and guilds? Anyone had terrible service from them like myself??

 

[telectrix]

please expand on that.

 

[Spoon]

As above...

 

[Pete999]

As above and above again, what do you want to complain about?

 

[Sparksaflyin]

I’ve been waiting 6 weeks for my 2391 certification. It’s supposed to take 7-10 days. No help what so ever from their “customer service “ department. They’re refusing to send me out an e-certificate that I can use in the mean time. The test centre I did it with are being just as, if not even more unhelpful. Misinformation from both sides. I’ve made 8 phone calls today between the pair of them and I’m no better off than I was before I started.

Any suggestions?

 

[Pete999]

Write a letter.

 

[Pete999]

Write a letter.

Send it recorded delivery, they have to respond.

 

[buzzlightyear]

I’ve been waiting 6 weeks for my 2391 certification

but did you pass?

 

[KentSparky]

I’ve been waiting 6 weeks for my 2391 certification. It’s supposed to take 7-10 days. No help what so ever from their “customer service “ department. They’re refusing to send me out an e-certificate that I can use in the mean time. The test centre I did it with are being just as, if not even more unhelpful. Misinformation from both sides. I’ve made 8 phone calls today between the pair of them and I’m no better off than I was before I started.

Any suggestions?

I remember always waiting a few months for my certificates and have never had a certificate 7 days after passing any exam although things might have changed. Who told you it would take 7-10 days?

 

[buzzlightyear]

Send it recorded delivery,

yes he could by carrier pigeon it could take 6 weeks .via Paris .London new York .

 

[buzzlightyear]

I remember always waiting a few months for my certificates

may be the op thinks that he is the only person to get the cert.

 

[KentSparky]

yes he could by carrier pigeon it could take 6 weeks .via Paris .London new York .

Welcome to the real world where there is no rush to do anything except take your money,once you have paid there is no rush whatsoever

 

[KentSparky]

may be the op thinks that he is the only person to get the cert.

If he carries on ranting at c&g he might be the only person not to get a certificate (I am presuming he actually passed the exam)

 

[Spoon]

6 weeks is a long time to wait for his cert thought, isn't it?

 

[KentSparky]

6 weeks is a long time to wait for his cert thought, isn't it?

Not in my experience,sounds about average