Counterfeit Sharp Panels

[MichaelM]

Only purchase from Sharp Approved Distributors and you can't go wrong.

As for Cleaner Air... try us again! We've improved our ordering procedures and I've increased the size of my team. Hopefully we can win you back..

 

[JD6400]

Only purchase from Sharp Approved Distributors and you can't go wrong.

As for Cleaner Air... try us again! We've improved our ordering procedures and I've increased the size of my team. Hopefully we can win you back..

Let's hope you have sorted out the exceptionally rude female rep you had on your stall at eco build .
We were in the process of opening up a account's after enquiring on the phone the week before with a polite and helpful lady in accounts i think , but after eco build we binned it !
Not wishing to rub salt in the wounds but that lost you a 107 kw order to segen just on that one alone !

 

[MichaelM]

I do not wish to derail this thread but upsetting installers is never our aim, please give us a call sometime and ask for Michael I'm sure we can talk things through.

 

[SRE]

I have to say that Michael sorted our problem out earlier in the year, but the tone of the emails is less than friendly, even now and it's not very long ago when we had to let down 2 customers because the Sharp official supplier - Cleaner Air - sold us (and took the money) a pallet of panels they didn't have. Good prices alone are not enough and for an area of the country renowned for their friendliness - it seems to have bypassed this company. Sorry guys 10/10 for pricing but 6/10 for service and I need a combination of both.

 

[MichaelM]

Supply of modules has been tricky in the last couple of months due to large demand from a huge project in the south of the country (that we unfortunately had no part of ). This coupled with a resurgent European market hasn't helped us to keep up with demand. We've since fought for the UK market to be better recognized and we're seeing this shortage ease.

As for not being friendly, for this I can only apologise if we came across this way. I feel that business relationships develop over time, are you at Green Build this year? We'll be having a few drinks on the stand one night and you are welcome to join us

 

[SRE]

If you don't have the panels you don't sell them - simples. I had to release some money from a personal account so that I could get them from somehwere else because the money in your bank account wasn't returned until the next day.

As for being friendly - none of my other wholesalers needed lubrication to be pleasant, I haven't met any of them either .....

 

[JD6400]

Just been on the phone to Claire from cleaner air solutions and have to say i take it all back !
Unfortunately they are not quite there on your fronious prices and do not sell schott at the moment , but i will will be ordering other gear now .
I found their attitude and helpfulness truly above and beyond this time !

 

[SRE]

Hasn't been my experience and I've dealt with them several times including the week before last. They drive me mad! I know Segen get a slagging off now and then but tbh they could wipe the floor with Cleaner Air. I buy from several wholesalers and they are by far the worst. Mind you one of the others is running a close second at the minute!

 

[SolarCity]

Thanks for that, Patrecia. An interesting addition to the thread and it's really given us some food for thought.

 

[tlsambo]

and it would cost you a lot to pay for all the MCS tests.

I'm confused why people are making counterfiet Sharp panels? Sharp panels are terrible to start with! Surely if you're going to go to the effort, at least stick a Sanyo sticker on it!

 

[SolarCity]

The counterfeit panels are probably better than the originals.

 

[IVEnergy]

Interesting.

 

[Irina]

The counterfeit panels are probably better than the originals.

BiggsSolar, that phrase made me laugh!

I heard that Sharp panels don't last long in cyclone regions either. I had a report from one of my site's visitors. He said that cells of their Sharp panels installed on the ground (4 meters above) in South Pacific were "sucked out from the frame" during one of the cyclones ...

It just makes one wonder doesn't it ...

Or maybe Sharps are so popular, so whether you want it or not, there'll be more complaints about them than any other brand just because there are a lot more of them installed around the world than any other brand ...

 

[Ypb]

Good to know. Thank you.

 

[Kingspan Solar]

It's a shame that some people have to find ways of stealing money from others just by using their name. Thanks for letting us know, hopefully be able to avoid any large scale counterfeit offers in the future.